Sha'Diya Brown
Fairview,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Busch Gardens Williamsburg
Williamsburg, VA
04.2016 - 08.2018
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Trained new employees on company policies related to customer service practices.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
Security Officer
Star Protection Agency
Portland, OR
08.2018 - 09.2020
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Investigated reported incidents to protect company assets.
- Maintained accurate logs of all security related activities.
Security Guard Supervisor
Brosnan Security
Portland, OR
09.2020 - 08.2021
- Conducted investigations regarding potential violations of security regulations or safety protocols.
- Provided security team leadership and contributed to on-call duties.
- Hired, trained and managed staff of 4+ associates.
- Apprehended trespassers and rule violators and removed from premises.
Security Officer
DPI Security
Portland, OR
09.2021 - 12.2023
- Worked at Various Multnomah County Sites
- Patrolled crowds to preserve order and promote security.
- Searched bags manually to identify prohibited items and contraband.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Maintained high levels of alertness throughout shifts.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Education
High School Diploma -
Heritage High School
Newport News, VA05-2018
Skills
- Inbound and Outbound Calling
- Incident Reporting
- Behavior Redirection
- First Aid and Safety
- Relationship Building
- Housekeeping
Certification
- Security License
- First-Aid Certification
Timeline
Security Officer
DPI Security
09.2021 - 12.2023
Security Guard Supervisor
Brosnan Security
09.2020 - 08.2021
Security Officer
Star Protection Agency
08.2018 - 09.2020
Customer Service Representative
Busch Gardens Williamsburg
04.2016 - 08.2018
High School Diploma -
Heritage High School
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