Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joshua Flores

Roseville,CA

Summary

Highly motivated, with almost 20 years of experience in the service industry. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Experience in management, training of staff, coordinating private events, and the opening of restaurants. Dedicated to outstanding customer service and a positive workplace environment.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Service Manager

Catta Verdera Country Club
04.2015 - Current
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Established team priorities, maintained schedules and monitored performance.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Resolved customer complaints in professional and timely manner.
  • Maintained records of service transactions and customer feedback for future reference.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Monitored inventory levels and placed orders to replenish stock.
  • Coordinated with other departments to maintain streamlined and productive workflow.

Lead Server / Bartender

Olive Garden
07.2006 - 10.2014
  • Participated in the training of all new staff.
  • Cultivated warm relationships with regular customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

High School Diploma -

Woodcreek High School
Roseville, CA

Skills

  • Customer Service
  • Staff Management
  • Train Employees
  • Service Scheduling
  • Task Delegation
  • Time Management
  • Microsoft word & xl
  • Manage Inventory
  • Health and Safety Regulations

Certification

CA food handler's card

RBS training certificate

Timeline

Service Manager

Catta Verdera Country Club
04.2015 - Current

Lead Server / Bartender

Olive Garden
07.2006 - 10.2014

High School Diploma -

Woodcreek High School

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Joshua Flores