Carrianne Martin
Baldwin,GA
Summary
Results-driven team leader with proven expertise in people management and operational efficiency. Successfully supervised food preparation teams, enhancing customer satisfaction and reducing waste through effective inventory control. Offering collaborative mindset and ability to motivate team members toward achieving collective goals. Delivers effective communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Team Leader
Knuckies Hoagies
06.2025 - Current
- Supervised team of sandwich artists to ensure timely food preparation and customer service excellence.
- Managed inventory levels, reducing waste through effective stock rotation and control measures.
- Developed and enforced health and safety protocols, maintaining compliance with local regulations and standards.
- Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business relationships.
- Analyzed workflow processes to identify areas for improvement, implementing changes that streamlined operations effectively.
- Supervised crew members to ensure compliance with safety and operational standards.
- Trained new team members on company procedures and customer service best practices.
- Monitored crew performance and provided feedback to enhance individual skills and teamwork.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
Crew Member
Chick-fil-A
01.2023 - 06.2025
- Provided exceptional customer service in fast-paced environment.
- Collaborated with team members to ensure efficient service flow.
- Learned menu items and promotions to enhance customer experience.
- Handled cash transactions accurately and efficiently during shifts.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Maintained cleanliness of workstations and dining areas consistently.
Education
High School Diploma -
Banks County High School
Homer, GAAssociate of Applied Science - Social Work
North Georgia Technical College
Clarkesville, GA08-2027
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- People management
Timeline
Team Leader
Knuckies Hoagies
06.2025 - Current
Crew Member
Chick-fil-A
01.2023 - 06.2025
High School Diploma -
Banks County High School
Associate of Applied Science - Social Work
North Georgia Technical College