Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stevenson Guillaume

BOYNTON BEACH,FL

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Innovative IT Support


Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Overview

6
6
years of professional experience

Work History

IT Technician

School Club
Port Au Prince, Haiti
01.2005 - 04.2009
  • Performed maintenance tasks on PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.

Intern

School Club
Port Au Prince, Haiti
01.2004 - 03.2006
  • Analyzed problems, identified solutions and made decisions.
  • Completed research, compiled data, updated spreadsheets and produced timely reports.
  • Collaborated in professional team to solve workflow issues.
  • Worked on projects using knowledge gained in classes to put together recommendations for issues.

Education

High School Diploma -

College Moderne Des Sciences
Haiti
09.2004

Skills

  • Microsoft Certification
  • Issue and Resolution Tracking
  • Hardware and Software Repair
  • Organizational Skills
  • Training Material Development
  • Development Documentation
  • Account Administration
  • Analytical and Methodical

Timeline

IT Technician

School Club
01.2005 - 04.2009

Intern

School Club
01.2004 - 03.2006

High School Diploma -

College Moderne Des Sciences

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Stevenson Guillaume