Alfonso M Castaneda

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Microsoft and Cisco user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Reliable IT Technician confirms resolution of assigned tickets by performing comprehensive diagnostics and follow-ups. Communicates well with both technical and non-technical personnel and customers. Economical Computer Technician specializes in budget-minded exploitation of all owned assets. Optimizes ROI by correctly identifying repair or replacement value for components and systems. Talented at providing exceptional performance increases with minimal budgetary impact. Successful Computer Technician qualified to upgrade networks, software and hardware. Enthusiastic professional with background initiating malware protection and promoting cybersecurity policies. Exceptional skills in Windows and SQL Server applications. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Self-motivated Computer Technician with background in email account and connectivity set up for large organizations. Determined employee with over 3 years of system upgrade and network component installation experience. Highly knowledgeable in demonstrating software features to employees. Skilled Networking with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of IT Technician.

• Achieved Networking by completing Subnetwork & Servers Deploymentwith accuracy and efficiency.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.
• Supervised team of 4 staff members.

CCNA Fundation

• Windows Server Active Directory License - 10/2021
• Certified Microsoft Certified IT Professional MCITP , Dade Institute of Technology - 08/2021-01/2022
• Certified Microsoft Certified Test Preparation MCTS , Dade Institute of Technology - 08/2021-01/2022

I'm the Author of the Bible Study Guide 'Understanding What you are Reading', which provide a none doctrinal study of the Bible (Book by Book) in a fun inquisitive way using Puzzles, Cross Words. Every Book has it's own final test and Batch together with a Certification.This project had been produced by Trilogy Publishers and TBN.