Wasim Zaki
Harrisburg,PA
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
3
3
years of professional experience
Work History
IT Technician
Fieldnation
Harrisburg, PA
11.2019 - Current
- Maintained office PCs, networks and mobile devices.
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Patiently walked individuals through basic troubleshooting tasks.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Monitored systems in operation and quickly troubleshot errors.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Linked computers to network and peripheral equipment.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Recommended new and replacement hardware and software purchases.
- Recovered critical information from data back ups to restore functionality.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Set up and maintained user accounts and client access.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Implemented internal quality standards to secure electronic records integrity.
- Explained technical information in clear terms to promote better understanding for non-technical users.
IT Technician
Mattel Toys
Johnstown, PA
05.2022 - 08.2022
- Maintained office PCs, networks and mobile devices.
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Recommended new and replacement hardware and software purchases.
- Linked computers to network and peripheral equipment.
- Set up and maintained user accounts and client access.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
Education
Bachelor of Science - Information Science And Technology
Penn State Harrisburg
Harrisburg, PA05.2023
High School Diploma -
Central Dauphin East Senior High School
Harrisburg, PA06.2019
Skills
- Tracking and Documentation
- Training Material Development
- Defect Analysis and Resolution
- Issue and Resolution Tracking
- Hardware and Software Repair
- Software Evaluation
- Application Installation
- Computer System Diagnostics Software
- Printers and Peripherals
- Computer Hardware Knowledge
- Leading Software Development Teams
- Helpdesk Operations
- Access Management Software
- Adobe Creative Cloud
- Workforce Planning
- Maintenance Organization and Development
- Splice Cable
- Computer Operating Systems
- Computer Configurations
- VoIP Installation
- Data Integrity
- Mainframe Systems
- Creative Issue Resolution
- Maintenance Support Systems
- User Experience
- Bug Fixes
- Friendly and Patient
- Operation System Software
- Root Cause Support
- Computer System Maintenance
- Software Release and Rollout
- Technical Presentations
- Wireless Access Point
Arabic
I write and speak Arabic fluency
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
IT Technician
Mattel Toys
05.2022 - 08.2022
IT Technician
Fieldnation
11.2019 - Current
Bachelor of Science - Information Science And Technology
Penn State Harrisburg
High School Diploma -
Central Dauphin East Senior High School
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