Brady Demers
Grand Forks,ND
Summary
Hardworking and a passionate job seeker with strong organizational skills eager to secure an entry-level Aircraft sales position.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Avflight
Grand Forks
10.2022 - Current
- Handle customer inquiries and suggestions courteously and professionally.
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
- Update account information to maintain customer records.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Offer advice and assistance to customers, paying attention to special needs or wants.
- Respond to customer requests for products, services, and company information.
Line Service Technician
Avflight
Grand Forks, ND
10.2022 - Current
- Document all operations and manage communication with team members.
- Ensure workplace safety by adhering to company policies and industry regulations while performing tasks.
- safely tow and relocated aircraft on the field.
- Fuel aircraft
- Work with multiple types of aircraft, Jet and piston.
- Train new hires on line service technician procedures, contributing to the overall success of the team.
- Assist in marshaling incoming aircrafts into designated parking areas, facilitating efficient use of limited space resources.
Ticket Agent
Allegiant Air
Grand Forks
10.2022 - Current
- Help a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handle customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Use computerized ticketing systems to process ticket orders accurately and securely.
- Process order transactions and provide customers with detailed itineraries, tickets, and receipts.
- Support fellow agents during peak hours by taking on additional tasks without compromising quality of service.
Ground Service Agent
Allegiant
Grand Forks
10.2022 - Current
- Improve ramp safety by consistently adhering to company policies and federal regulations.
- Ensure safe passenger boarding by properly positioning jet bridges and performing thorough safety checks.
- Uphold airport security measures through vigilant monitoring of restricted areas access points for unauthorized personnel or vehicles.
- Maintain timely aircraft departures by ensuring accurate loading and unloading of baggage and cargo.
- Guide aircraft into and out of parking positions using hand signals.
Line Technician
Saint Cloud Aviation
Saint Cloud
04.2021 - 08.2021
- Adhere to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.
- Assisted in marshaling incoming aircrafts into designated parking areas, facilitating efficient use of limited space resources.
- Managed inventory of fuel trucks and ensured accurate fueling records, maintaining operational readiness at all times.
- Assisted pilots with flight preparation tasks, ensuring timely departures and smooth operations.
- Streamlined refueling processes for increased efficiency and reduced downtime between flights.
Education
Bachelor of Science - Aviation Studies
University Of North Dakota
Grand Forks, ND12.2024
High School Diploma -
Big Lake Senior High School
Big Lake, MN05.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Conflict Resolution
- Client Relations
- Payment Processing
Certification
Commercial ASEL certificate
Instrument rating
High performance and Complex endorsements
Timeline
Customer Service Representative
Avflight
10.2022 - Current
Line Service Technician
Avflight
10.2022 - Current
Ticket Agent
Allegiant Air
10.2022 - Current
Ground Service Agent
Allegiant
10.2022 - Current
Line Technician
Saint Cloud Aviation
04.2021 - 08.2021
Bachelor of Science - Aviation Studies
University Of North Dakota
High School Diploma -
Big Lake Senior High School