Joey Gregory
Colorado Springs,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Supv, Customer Experience - Account Management
Comcast
03.2012 - Current
- Supervised Account Management team responsible for managing customer accounts, resolving customer issues and inquiries, and responding to customer feedback
- Coached to create consistent results for tNPS and BE for manager team, maintaining the top 2 slots for the past year
- Reduced outbound calls from my team by 10% going to Channel Support, through coaching and enhanced team confidence and enhancing the customer experience
- Worked with a team from both Colorado and Minnesota on "The Voice" competition, driving engagement and empowering our consultants to share their ideas with Senior Leadership
- Collaborated on the HQ Quality Content Project worked towards getting one unified job aid for West, Central and NE divisions by revising 9 of 100 job aids to fit the one unification standards.
- Worked as Team Champion for the 2025 Rate Event Training, training Retention teams.
Shift Manager
Walmart Stores Inc.
08.1995 - 08.2011
- Managed daily operations, ensured high levels of customer satisfaction
- Implemented strategies to increase sales, resulting in being in the top 50 in the company.
- Supervised and trained team of 50 employees, ensured adherence to safety protocols and company policies
- Created weekly schedules to ensure proper staff coverage
- Won Photo Center Manager of the Year award by engaging my team through incentive planning and day over day coaching.
Education
MM - Management
University of Phoenix
Online05-2008
BA - Mass Communications
Colorado State University
Pueblo, CO05-1995
Skills
- Customer Experience and Sales
- People Leadership
- Results-Driven
- Lead by Coaching
- Strategic thinking
Accomplishments
LBC - Action Plan Badge October 2023
LBC - Behavior Focus Badge October 2023
LBC - Engage Coachee Badge October 2023
LBC - Strategic Planning Badge October 2023
PEAK Award WinnerEmployee Experience November 2021
Top tNPS Award June 2020
Timeline
Supv, Customer Experience - Account Management
Comcast
03.2012 - Current
Shift Manager
Walmart Stores Inc.
08.1995 - 08.2011
MM - Management
University of Phoenix
BA - Mass Communications
Colorado State University
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