Bearl Henry Jr
Shreveport,LA
Summary
Driven and assertive professional with a strong background as a Bonding Agent and Customer Service Representative at Teleperformance USA. Excelled in enhancing client satisfaction and loyalty through expert problem-solving and active listening. Demonstrated proficiency in persuasion techniques and critical thinking, ensuring seamless collaboration and expedited processes, fostering repeat business and trust.
Overview
16
16
years of professional experience
Work History
Bonding Agent
Self
06.2008 - Current
- Enhanced client satisfaction by providing prompt and accurate information on bond processes and requirements.
- Expedited bond approval processes by maintaining open lines of communication between clients, underwriters, and related parties.
- Coordinated closely with external partners such as banks, insurance companies, and attorneys to ensure seamless collaboration in bond issuance and management.
- Maintained strong relationships with clients, fostering trust and loyalty to ensure repeat business.
Customer Service Representative
Teleperformance USA
11.2015 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Huntington High School
Shreveport, LA05.1999
Skills
- Goal-Oriented
- Assertiveness
- Persuasion techniques
- Strong Work Ethic
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Teleperformance USA
11.2015 - 03.2020
Bonding Agent
Self
06.2008 - Current
High School Diploma -
Huntington High School
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