BEATA BALTEROVA
Milwaukee
Summary
Driven business professional with superior work ethic with exceptional customer service relationships. Offers over eight years of experience in diverse sales based environments with ability to exceed sales goals and maintain revenues. Adaptable in working in a fast-paced, intense and result-oriented atmosphere.
Resourceful Head Pharmacy Technician known for high productivity and efficient completion of tasks. Specialized in medication dispensing accuracy, inventory management, and regulatory compliance. Excel at communication, teamwork, and problem-solving to enhance pharmacy operations and patient care.
Overview
19
19
years of professional experience
Work History
Manager/Pharmacy Technician
Family Pharmacy
Milwaukee
04.2006 - Current
- Identified potential customers in the market in order to grow the patient base
- Reviewed and managed inventory on a daily basis
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Provided exceptional customer service, ensuring patient satisfaction and loyalty.
- Ensured that all pharmacy operations were conducted in compliance with state and federal regulations.
- Trained new technicians in pharmacy procedures and customer service.
- Maintained a clean and organized pharmacy workspace to ensure efficiency.
- Developed and maintained positive relationships with patients and healthcare providers.
Sales Manager
Health Center and Medical Supply
Milwaukee
01.2015 - 01.2016
- Developed and maintained deep network relationships within the Russian speaking community
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Resolved customer complaints regarding sales and service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Speech Therapist
Independence First
Milwaukee
07.2009 - 01.2014
- Provided diagnostic and therapeutic counseling services based on the patients needs
- Designed and implemented training programs for pattern with autism
- Collaborated with Child Development, Crania-Facial Team and Rehabilitation Medicine
- Directed and developed weekly language program to benefit clients needs
- Educated families on strategies to support the patient's communication needs.
- Monitored client progress through periodic assessments and goal tracking systems.
- Participated in interdisciplinary team meetings to discuss patient progress and plan next steps of intervention.
- Collaborated with other professionals to coordinate care for patients.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
CONCORDIA UNIVERSITY -
CONCORDIA UNIVERSITY
Mequon, WI03.2015
UNIVERSITY OF MILWAUKEE - BIOLOGY AND BUSINESS ADMINISTRATION
UNIVERSITY OF MILWAUKEE
Milwaukee, WI03.2013
Skills
- Inventory management
- Regulatory compliance
- Team building
- Employee training
- Customer relationship management
- Communication skills
- Workflow optimization
- Insurance billin
- Pharmacy operations management
- Customer service
- Networking skills
- Time management
- Fluent russian
Timeline
Sales Manager
Health Center and Medical Supply
01.2015 - 01.2016
Speech Therapist
Independence First
07.2009 - 01.2014
Manager/Pharmacy Technician
Family Pharmacy
04.2006 - Current
CONCORDIA UNIVERSITY -
CONCORDIA UNIVERSITY
UNIVERSITY OF MILWAUKEE - BIOLOGY AND BUSINESS ADMINISTRATION
UNIVERSITY OF MILWAUKEE