Wendy Dilorenzo
WHEATRIDGE,CO
Overview
1
1
Certification
6
6
years of post-secondary education
38
38
years of professional experience
Work History
Manager/Pharmacy Technician
Wheat Ridge Professional Pharmacy
WHEATRIDGE, CO
01.2011 - Current
- Managed prescription processing workflows for independent community pharmacy operations.
- Supervised pharmacy technicians and front counter staff in Wheat Ridge location.
- Coordinated insurance claims, prior authorizations, and patient billing questions.
- Ordered medications, supplies, and retail inventory for daily pharmacy needs.
- Maintained controlled substance records and compliance documentation for professional pharmacy.
- Resolved patient service issues with clear communication and professional follow-up.
- Scheduled staff coverage and supported daily store operations.
- Trained team members on dispensing procedures, customer service, and pharmacy systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Managed risk by developing and implementing effective risk management strategies.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Prepared prescriptions for Wheat Ridge community patients.
- Processed prescription orders and verified pharmacy information.
- Assisted pharmacists with prescription filling and dispensing tasks.
- Resolved insurance claim issues and patient billing questions.
- Provided customer service at independent neighborhood pharmacy counter.
- Maintained compliance with pharmacy safety and confidentiality standards.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Organized work areas so that everything was easily accessible when needed.
- Conducted medication refills to ensure accurate inventory levels and timely patient access., offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Prepared prescription transfers to other pharmacies.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Provided education materials about medications to patients upon request.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Maintained proper storage and security conditions for drugs.
Office manager/Medical billing/Prior Authorization Specialist
Harlan Street Healthcare
WHEATRIDGE, CO
09.1995 - 08.2010
- Managed front office operations for Harlan Street Healthcare patient care teams.
- Coordinated patient scheduling, referrals, and appointment changes across departments.
- Supervised receptionist coverage and daily office workflow.
- Trained staff on office procedures, phone etiquette, and patient service.
- Monitored supply inventory and ordered clinical office materials.
- Resolved patient concerns and supported communication between staff and visitors.
- Maintained compliance with healthcare policies and office recordkeeping standards.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Assisted with developing policies and procedures related to prior authorizations.
- Input claim, prior authorization, and other important medical data into system.
- Verified the accuracy of claim data prior to submission to insurance carriers.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
- Applied payments, adjustments, and denials into medical manager system.
- Maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third-party billing requirements.
- Completed appeals and filed and submitted claims.
- Posted charges, payments and adjustments.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Monitored accounts receivable and maintained compliance with healthcare billing policies.
- Reconciled patient accounts with payer remittance and explanation statements.
Office manager/Billing/referrals
West side Skin Clinic
WHEATRIDGE, CO
09.1988 - 08.1995
- Processed medical claims and verified patient insurance details in healthcare billing systems.
- Reviewed claim denials and corrected coding errors for resubmission.
- Posted payments and adjusted account balances for patient records.
- Communicated with insurance carriers regarding claim status and coverage questions.
- Prepared billing statements and mailed patient invoices for healthcare services.
- Tracked account follow-up tasks and maintained accurate billing documentation.
- Resolved billing inquiries with patients and office staff using clear communication.
- Supported medical office billing operations and protected confidential patient information.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-9 diagnosis coding
Education
CphT - Certified Pharmacy Technician
PTCB
08.2021 - 08.2027
Holy Family High School
Denver, COSkills
- Prescription processing
- Medication dispensing
- Pharmacy software
- Insurance billing
- Prior authorization
- Controlled substances
- Medication safety
- Inventory management
- Employee onboarding
- Workforce management
- Shift scheduling
- Task prioritization
- Customer service
- Safety procedures
- Schedule preparation
- Multitasking
- Multitasking
Certification
- Completed test and treat certification
Timeline
CphT - Certified Pharmacy Technician
PTCB
08.2021 - 08.2027
Manager/Pharmacy Technician
Wheat Ridge Professional Pharmacy
01.2011 - Current
Office manager/Medical billing/Prior Authorization Specialist
Harlan Street Healthcare
09.1995 - 08.2010
Office manager/Billing/referrals
West side Skin Clinic
09.1988 - 08.1995
Holy Family High School