Beata Drag
Chicago Ridge,IL
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
2
2
years of post-secondary education
10
10
years of professional experience
Work History
Cashier, deli attendant, bank teller
Joe and frank
Oak Lawn, Illinois
06.2020 - 04.2026
- Processed customer transactions accurately and efficiently at busy retail location.
- Assisted customers in selecting products and answering inquiries with friendly service.
- Maintained a clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and gift card transactions while ensuring security protocols.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Executed additional tasks assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Resolved customer complaints professionally in accordance with company policy.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Bank Teller
Tcf bank
Hickory Hills, Illinois
05.2016 - 02.2019
- Processed customer transactions efficiently and accurately at TCF Bank.
- Assisted customers with account inquiries and product information.
- Managed cash drawer, ensuring proper funds and security protocols.
- Promoted bank services to enhance customer engagement and satisfaction.
- Collaborated with team members to maintain smooth branch operations.
- Conducted routine audits of cash and transaction records for accuracy.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Explained bank services, financial products and applicable fees to customers.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Entered transactions into computer and issued customer receipts.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Education
Associate of Science - Physical Therapy Assistant
Morton College
Cicero, IL 05.2008 - 04.2010
Skills
- Cash handling
- POS system operation
- Customer service
- Transaction processing
- Refund and exchange management
- Sales promotion
- Financial product knowledge
- Conflict resolution
- Attention to detail
- Active listening
- Team collaboration
- Time management
Timeline
Cashier, deli attendant, bank teller
Joe and frank
06.2020 - 04.2026
Bank Teller
Tcf bank
05.2016 - 02.2019
Associate of Science - Physical Therapy Assistant
Morton College
05.2008 - 04.2010