Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Beatrice Anderson-Alvarado

Vancouver,WA

Summary

Experienced with in-flight service, safety protocols, and passenger assistance. Utilizes effective communication and problem-solving skills to enhance passenger experiences. Track record of maintaining high safety standards and providing exceptional service in diverse and dynamic environments.

Overview

4
4
years of professional experience

Work History

International Flight Attendant

American Airlines
05.2023 - Current
  • Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.

Full Time Shipping Clerk

UPS
06.2021 - 04.2023
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
  • Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
  • Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Part time office Assistant

Tower Automotive
09.2020 - 11.2021
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Expedited document processing with accurate data entry and timely filing.
  • Prepared and edited documents to produce precise, accurate and professional communication.

Part Time Sales Rep

Marshalls
12.2020 - 06.2021
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

Education

Highschool -

Mountain View Highschool
Vancouver, Washington
01.2021

Skills

  • Google docs
  • Word
  • Excel
  • Cash register
  • PowerPoint
  • Counter Manifest system
  • Dual language (English & Spanish)
  • Reading
  • Writing
  • Speaking
  • Organizing
  • Stocking
  • Filing
  • Customer Service
  • Answering Phones
  • Meeting Deadlines
  • Project Forecasting
  • Billing
  • Shipping
  • Lifting 50-60lbs
  • Time Management
  • Independent work
  • Group work
  • Food Handlers Permit
  • Verbal and written communication
  • Food and beverage service
  • Baggage handling
  • Emergency situations management
  • Emergency management
  • Emergency response
  • Business class service
  • FAA regulations
  • Airline operations

Accomplishments

  • Recognized as Employee of the Month for handling intense situations with poise and compassion.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.

Languages

Spanish
Professional Working

Timeline

International Flight Attendant

American Airlines
05.2023 - Current

Full Time Shipping Clerk

UPS
06.2021 - 04.2023

Part Time Sales Rep

Marshalls
12.2020 - 06.2021

Part time office Assistant

Tower Automotive
09.2020 - 11.2021

Highschool -

Mountain View Highschool

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Beatrice Anderson-Alvarado