Beatrice Austin
Browns Mills,NJ
Summary
Client-focused Human Services Specialist 2 with the skills and resources necessary to properly explain programs, policies and procedures to all clients. Seeking the position of HSS3 as a reliable employee with over 7.5+ years of analyzing data to determine client eligibility. Successfully establishing working relationships with clients and their advocates, community resources and other agency staffers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Human Service Specialist I - II
Burlington County Board Of Social Services
09.2014 - Current
- Described application procedures, requirements and benefits to clients and interested parties.
- Adhered to strict client confidentiality regulations and site-specific procedures to uphold privacy and provide best experience possible.
- Established positive relationships with facilities, law offices and several other companies/ organizations synonymous with assisting the aged, blind and/or disabled.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Utilized complex client management systems, both digital and manual.
- Answered client calls and provided assistance through effective listening and question response skills.
- Maintained heavy caseload of approximately 482 plus cases by utilizing effective time management and organizational expertise.
- Participated in trainings to improve experience and knowledge.
Education
Associate of Applied Science - Paralegal Studies
Union County College
Cranford, NJSkills
- Applicant Support and Service
- Termination Documentation
- Health and Human Services
- Process Research
- Liaison to Nursing Homes, Assisted Living Facilities and Many Others
- Determine Program Eligibility
- Oral and Writing Communication
- Utilized Policy Interpretation for Proficient Decision Making
Certification
- Civil Service Certified Human Service Specialist 3 Eligibility, Burlington County - 07/07/2022 - 07/06/2025
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