Beatrice Beauvoir
Des Plaines,IL
Summary
Dynamic and results-oriented professional with a proven track record at CVS Health, adept in proactive problem solving and effective communication. Excelled in patient advocacy and benefit verification, significantly enhancing patient satisfaction and reducing claim denials. Skilled in multi-tasking and resource utilization, ensuring high-quality service delivery and operational efficiency. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Patient Advocate Representative
CVS Health
09.2023 - Current
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Monitored patient progress and provided emotional support.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Entered details into computer systems and managed database of information.
- Negotiated payment plan arrangements with medical billing departments on behalf of the patients experiencing financial hardship.
- Worked effectively with staff from all departments to coordinate resolutions.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Benefit Verification Specialist
CVS Health
02.2020 - 09.2023
- Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
- Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
- Ensured compliance with HIPAA regulations during all aspects of benefit verification process, protecting patient privacy.
- Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
- Leveraged advanced problem-solving skills in navigating complex cases involving multiple policies or payers, ultimately securing coverage approvals where possible.
- Reduced claim denials with thorough insurance eligibility assessments prior to service provision.
Bistro Supervisor
Three Crowns Park
05.2017 - 05.2020
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Tracked daily sales reports using POS system data analysis tools for continuous improvement efforts.
- Conducted regular safety drills to prepare staff for emergency situations effectively.
- Coordinated events at the bistro, overseeing logistics and ensuring excellent guest experiences from start to finish.
- Managed conflict resolution among staff members to maintain a harmonious working environment.
- Streamlined operations for increased efficiency by implementing new scheduling and task delegation strategies.
- Coordinated with kitchen staff to ensure timely food preparation while maintaining consistent quality.
Education
Bachelor of Science - Health Administration
Capella University
Minneapolis, MN03.2024
Skills
- Patient Rights
- Proactive Problem Solving
- Resource Utilization
- Organized nature
- Time management
- Multi-tasking
- Effective communication
Languages
French
Professional Working
Timeline
Patient Advocate Representative
CVS Health
09.2023 - Current
Benefit Verification Specialist
CVS Health
02.2020 - 09.2023
Bistro Supervisor
Three Crowns Park
05.2017 - 05.2020
Bachelor of Science - Health Administration
Capella University
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