Glenna Middleton
Gans,OK
Summary
Friendly Patient Advocate trained in [Type] software and compliance requirements. Detail-oriented, hardworking and reliable. Successful working with hospital, social service entities and insurance companies to achieve positive all-around outcomes. Dependable [Job Title] serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Advocate Representative
Cherokee Nation
Sallisaw, OK
08.2010 - Current
- Responded to inquiries by directing calls to appropriate personnel.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
- Engaged with patients to provide critical information.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Resolved customer complaints using established follow-up procedures.
- Greeted and assisted patients with check-in procedures.
- Worked effectively with staff from all departments to coordinate resolutions.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
Associate of Science -
Connors State College
Warner, OKSkills
- Medicare Knowledge
- Operational Requirements
- Patient Rights
- Legal Compliance
- Patient Information Management
- Verbal and Written Communication
- Reviewing Patient Information
- Benefits Verifications
- Word Processing
- Outbound Calling
- Conflict Mediation
- Proactive Problem-Solving
- Insurance Understanding
- Insurance Verification
- Punctual and Hardworking
- Organization and Time Management
- Clerical and Filing Support
- Reliability and Dedication
- Medical Filing
- Multi-Line Telephone Systems
- Patient Issue Resolution
Certification
- Certified PAR, Redbird SMith Health Center - August 2010 to present
Timeline
Patient Advocate Representative
Cherokee Nation
08.2010 - Current
Associate of Science -
Connors State College