Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Theresa Earnest

Benton,TN

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

25
years of professional experience

Work History

Express Scripts

Patient Care Advocate
10.2017 - Current

Job overview

  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Resolved problems with areas such as communication and billing.
  • Connected patients with correct department for assistance.

Convey

Customer Service Representative
08.2015 - 10.2017

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Liberty Medical

Patient Enrollment Specialist
11.1998 - 07.2013

Job overview

  • Updated, entered and reviewed customer data.
  • Communicated effectively via telephone and in person with prospective customers.
  • Understood and thoroughly explained services provided to customers and potential customers.

Education

Webster College
Ft Pierce FL

Associates from Paralegal Studies
01.1991

Ft Pierce Central
Ft Pierce FL

General from High School
06.1989

Skills

  • Patient Education
  • Quality Program Protocols
  • Documentation
  • Verbal and Written Communication
  • Patient Information Management
  • Medical History Documentation
  • Patient Care
  • Process Improvement
  • Reporting
  • Claim Processing
  • Insurance Understanding
  • Medicare Knowledge
  • Patient Issue Resolution
  • Knowledge of State Regulations
  • Customer Experience
  • Customer Satisfaction
  • Healthcare Operations
  • Preventive Care
  • Phone Inquiries
  • Conflict Mediation
  • Database Coordination
  • Quality Assurance
  • Progress Documentation
  • Patient Flow

Timeline

Patient Care Advocate

Express Scripts
10.2017 - Current

Customer Service Representative

Convey
08.2015 - 10.2017

Patient Enrollment Specialist

Liberty Medical
11.1998 - 07.2013

Webster College

Associates from Paralegal Studies

Ft Pierce Central

General from High School
Theresa Earnest