BEATRICE BRASSARD
MONSON,MA
Summary
Dependable and organized Service Coordinator with 32 years of experience supporting clients of The Department of Mental Retardation. Strong history of managing a high-volume workload while meeting hard deadlines in a fast-paced environment. Talented leader and analytical problem-solver with over 32 years of experience successfully managing front-line operations. Coordinate resources and staff to handle any requirement. Seasoned Service Coordinator bringing demonstrated safety management and performance optimization skills gained during experience in residential and work settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems.
Overview
40
40
years of professional experience
Work History
Service Coordinator
Department Of Mental Retardation
Northampton, MA
01.1992 - 04.2005
- Coordinate and facilitate the development of the Individual Service Plan that reports on the needs, services and expectations of the vendor.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Managed caseload of up to 40 individuals and families.
- Developed productive working relationships with all facets of a persons life including families, neighbors, employers, churches, schools, government agencies and charitable organizations.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
Bartender
Local Hotels And Restaurants
Variety, MA
03.1973 - 09.1992
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Recreational Therapist
Belchertown State School
Belchertown, MA
09.1987 - 09.1991
- I was responsible for taking 200 plus clients of the State School to area pools/hot tubs.
- I fostered relationships with area pools and colleges to provide free pool time and support from students.
- I brokered the students credits for assisting me in the locker room and pool areas.
- I was responsible for everyones safety at all times.
- Organized recreation and therapy programs congruent with participants' therapy goals, abilities and personal interests.
- Scheduled and led specialized programs allowing participants to engage in exercise and recreation, supporting social and physical wellbeing.
- Encouraged clients with special needs and circumstances to acquire new skills and get involved in health-promoting leisure activities.
- Conducted patient evaluations to identify mental, emotional, social and physical aptitudes, assess abilities and identify conditions suitable for recreational interventions.
- Maintained detailed records outlining patient treatment plans, progress updates, treatment adjustments, goal achievements and outcomes.
Administrative Assistant
Belchertown State School
Belchertown, MA
01.1974 - 01.1975
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
Nurses Aide
Belchertown State School
Belchertown, MA
01.1972 - 01.1974
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Education
Bachelor of Science - Physical Education
University of Massachusetts Amherst
Amherst, MASkills
- Interpersonal skills that combine leadership, trust and knowledge of the person I am serving
- Lead Teams of Psychologists, Medical, Mental Health and the support staff who live with the people I support
- Articulate across different language and understanding different abilities
- Personnel Skill Assessments
- Worker Training
- Standards Conformance
Accomplishments
In 1991 I was asked to help The Community Homes For Children close down the group homes and move in to a shared living model. The Team placed over 60 people in private home individually in the Western Massachusetts area. This agency, later named, Nonotuck Resource Associates expanded this model across the Commonwealth.
I was The Lead in The Annual Shared Living Conference hosted by Nonotuck Resource Associates. I lead a Team of people to plan, choose the venue, the topics, the Key Note Speaker, food and special needs.
My greatest accomplishment in 1991 was being asked to close down all of the group homes in Northampt
Group homes can only be as good as the people who run them. This being said there are many people, interpersonal issues, nutritional, medical inconsistencies in running a multi shift program. The Community Homes For Children with the support of the Northampton Regional Office interviewed private citizens and matched them with individuals that we thought may be able to live together. My history with some of my clients from Belchertown to a private home was a true journey of joy and enlightenment. These people blossomed!!! Many people had skills we never knew.
Timeline
Service Coordinator
Department Of Mental Retardation
01.1992 - 04.2005
Recreational Therapist
Belchertown State School
09.1987 - 09.1991
Administrative Assistant
Belchertown State School
01.1974 - 01.1975
Bartender
Local Hotels And Restaurants
03.1973 - 09.1992
Nurses Aide
Belchertown State School
01.1972 - 01.1974
Bachelor of Science - Physical Education
University of Massachusetts Amherst
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