Rachel Jagodowski
Monson,MA
Summary
Experienced Software Engineer and former Business Systems Analyst, skilled in analysis, process improvement, and Agile delivery. Proficient in translating complex business needs into scalable technology solutions, and collaborating with stakeholders to enhance enterprise capabilities and achieve customer-focused outcomes.
Overview
17
17
years of professional experience
Work History
Software Engineer
Liberty Mutual Insurance
Remote
04.2019 - Current
- Partner with product owners and architects to analyze business needs, ideate solutions, and enhance digital capabilities.
- Support capability maturity by delivering iterative improvements to customer-facing micro-applications.
- Gather functional and technical requirements to drive solution design and alignment with business strategy.
- Lead technical troubleshooting, root cause analysis, and process improvement initiatives.
- Mentor team members and contribute to documentation supporting both production support and capability evolution.
RPA Robotics Business Analyst
Massachusetts Mutual
Springfield, MA
01.2019 - 04.2019
- Led the analysis and documentation of business processes for RPA candidates, partnering with stakeholders to define and prioritize automation opportunities.
- Developed detailed requirements, business rules, and test scenarios to streamline automation implementations.
- Managed product backlog and Kanban boards, setting priorities in collaboration with business and IT teams.
- Implemented Agile methodologies, including story creation, sprint planning, and iterative delivery, ensuring transparency and alignment with business goals.
Associate Software Engineer
Liberty Mutual
Boston, MA
08.2017 - 01.2019
- Contributed to the development of customer-facing digital sales applications in an Agile environment focused on continuous delivery.
- Practiced Pair Programming, Test-Driven Development (TDD), and Behavior-Driven Development (BDD) to produce clean, maintainable code.
- Participated in requirement refinement with business analysts and product owners to ensure alignment between business needs and technical design.
- Wrote and maintained unit and functional tests; supported production deployments and bug fixes.
- Created support documentation and participated in retrospectives to improve team processes.
- Assisted in documenting process improvements and analyzing customer behavior to influence feature development.
Business Systems Analyst II
Liberty Mutual insurance
Portsmouth, NH
03.2012 - 08.2017
- Defined product vision and goals for complex Agile and Waterfall projects, aligning with stakeholder expectations and business objectives.
- Led focus groups and stakeholder workshops to develop requirements and enhance clarity in user stories and product functionality.
- Owned product backlog management and sprint planning, prioritizing features and ensuring on-time delivery of product enhancements.
- Monitored project progress, coordinated system upgrades, and collaborated with other departments to mitigate risks and ensure successful releases.
- Led a team of four analysts in regression testing, improving product quality and efficiency.
Customer Service Specialist
Liberty Mutual Insurance
Springfield, MA
09.2008 - 03.2012
- Provided technical support for personal lines eService platforms, resolving customer issues and enhancing their digital experience.
- Developed and implemented process improvements in collaboration with cross-functional teams to improve customer satisfaction.
- Mentored new hires and contributed to ongoing training initiatives to foster a high-performing customer service team.
Education
Front-End Web Development Immersive -
General Assembly
Boston, MA12.2017
BA - Communication, Media & Culture Studies
University of Massachusetts
Amherst, MA05.2008
Skills
- JavaScript and TypeScript, GraphQL, ReactJS, and Dojo
- Testing frameworks (Jest, React Testing Library)
- Project management tools (Jira, ALM)
- Agile methodologies (Scrum, Kanban)
- Cross-functional collaboration
- Team mentorship
Volunteer Activities with LEGIT (Liberty Encouraging Girls in Tech)
Builds stem curriculums for school-aged children. Leads and participates in instructional code events for students, such as Hour of Code and hackathons. Mentors technology students through Project Lead the Way and One8.
Timeline
Software Engineer
Liberty Mutual Insurance
04.2019 - Current
RPA Robotics Business Analyst
Massachusetts Mutual
01.2019 - 04.2019
Associate Software Engineer
Liberty Mutual
08.2017 - 01.2019
Business Systems Analyst II
Liberty Mutual insurance
03.2012 - 08.2017
Customer Service Specialist
Liberty Mutual Insurance
09.2008 - 03.2012
Front-End Web Development Immersive -
General Assembly
BA - Communication, Media & Culture Studies
University of Massachusetts
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