Beatrice Cassidy
Albuquerque,NM
Summary
Offering positive attitude and willingness to learn and grow within hospitality industry. Brings understanding of customer service excellence and adaptability in dynamic environments. Ready to use and develop communication and multitasking skills in a resturaunt role.
Overview
2
2
years of professional experience
Work History
FOH Staff Member
Legacy Cafe
Taos, NM
07.2024 - 08.2025
- Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
- Provided exceptional customer service, resulting in repeat business and positive online reviews.
- Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
- Maintained a clean and organized dining area, contributing to an appealing atmosphere for patrons.
- Greeted customers and answered inquiries regarding menu items and specials.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Utilized POS system to receive and process food and beverage orders.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Supported other FOH staff members during busy times by offering assistance where needed, fostering a collaborative environment for all employees to thrive in.
Busser
The Love Apple
Taos, NM
02.2023 - 07.2025
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
Education
Pursuing A Bachelors - Psychology
UNM
Albuquerque, NMHigh School Diploma -
Taos High School
Taos, NM05-2025
Skills
- Order taking
- Phone etiquette
Timeline
FOH Staff Member
Legacy Cafe
07.2024 - 08.2025
Busser
The Love Apple
02.2023 - 07.2025
Pursuing A Bachelors - Psychology
UNM
High School Diploma -
Taos High School