Beatrice Dello Ioio Lombardi
Houston,TX
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level flight attendant position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
International Flight Attendant
Neos Airways
Milano, Italy
04.2023 - 04.2024
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Resolved passenger conflicts and medical emergencies during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
- Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
- Contributed to increased customer satisfaction by delivering top-notch in-flight service, including meal preparation and distribution.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Improved overall passenger satisfaction by staying alert and responsive to their needs throughout the duration of the flight.
- Supported new flight attendant hires by sharing knowledge of international flight procedures, contributing to their successful integration into the team roles.
- Elevated the overall travel experience for first-class passengers through attentive service and anticipating individual needs.
- Demonstrated adaptability in handling varying workloads during peak travel seasons, maintaining consistent performance under pressure.
- Worked closely with pilots and ground staff to coordinate flight logistics, ensuring timely departures and arrivals at international destinations.
- Facilitated smooth boarding processes by efficiently organizing passenger seating, luggage storage, and priority access for special needs passengers.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Regularly participated in ongoing training programs to stay updated on safety procedures, customer service techniques, and airline policies.
- Maintained a clean and comfortable cabin environment throughout flights, resulting in positive feedback from passengers.
- Handled various currencies confidently when processing in-flight purchases made by international travelers across different routes.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Responded to passenger emergencies to provide first aid.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Answered passengers' questions about flight, aircraft and destination.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Collaborated with flight crew to maximize smooth and safe flights.
- Advised passengers of flight regulations to maximize safety and security.
- Delivered food and beverage service, reading material and other in-flight services.
Hostess on Board Ship
GNV
Genova, Italy
08.2022 - 09.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
- Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Sales Associate
American Eagle Outfitters, Inc
Houston, TX
02.2022 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Sales Associate
Pandora
Houston, TX
08.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Wrapped, boxed and weighed bakery department products.
Kroger Cashier
Kroger
Seabrook, TX
08.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Clear Lake High School
Houston, TX05.2022
Skills
- Verbal and written communication
- Effective time management
- Multitasking ability
- Strong Work Ethic
- Customer Service
- Passenger Assistance
- Issue Resolution
- Detail Oriented
- Workload Management
- Aircraft Safety Checks
- Team Collaboration
- Company policy adherence
- Emergency Procedures
Certification
Cabin crew attestation/certificate (Europe)
Languages
Italian
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
International Flight Attendant
Neos Airways
04.2023 - 04.2024
Hostess on Board Ship
GNV
08.2022 - 09.2022
Sales Associate
American Eagle Outfitters, Inc
02.2022 - 06.2022
Sales Associate
Pandora
08.2021 - 10.2021
Kroger Cashier
Kroger
08.2020 - 05.2021
High School Diploma -
Clear Lake High School