JORGE CALERO
Retired
Franklin Square,NY
Summary
Welcoming, bilingual Flight Attendant with exceptional hospitality skills. Poised and astute with dedicated compassion to offer assistance to special needs individuals. Seeking the opportunity to join US-based airline as flight crew member. Experienced professional offering over 30 years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing Flight Attendant position to provide exceptional customer service to travelers.
Overview
31
31
years of professional experience
1
1
Certification
Work History
International Flight Attendant
American Airlines
09.1989 - 05.2020
- Restocked and organized food, beverage and passenger items inventory.
- Helped guests locate seats and stow luggage in the appropriate locations.
- Followed safety, passenger and supply pre-flight checklists.
- Kept cabin neat, clean and professional in appearance.
- Handed out headphones, blankets and other items to passengers as requested.
- Dealt with mechanical and passenger emergencies according to standards.
- Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
- Managed the refreshments cart at scheduled intervals to give passengers food and beverages.
- Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Directed junior team members in proper duties and company regulations.
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
- Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
- Served beverages and food items and provided key information about offerings to passengers during flights.
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
- Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
- Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
- Conducted periodic trips through cabin to monitor passenger comfort.
Education
Master of Arts -
University of Puerto Rico
San Juan, PR05.1977
Skills
- Safety procedures
- Training and coaching
- Leadership
- FAA regulations
- Company culture and values
- Conflict mediation
- Adult AED and CPR
- Flexible
- Computer skills
- Team building
- Friendly, positive attitude
- Public interaction
- Verbal and written communication
- Passenger safety
- Cleanliness and sanitation
- Emergency situations management
- Professional etiquette
- Cross-cultural communication
- Emergency response
- Cultural sensitivity
- Medical emergency response
- Business class service
- Travel documentation
- Team oversight
- Security awareness
- Brand promotion
- Personal grooming
- Language proficiency
- Flight procedures
- Strong work ethic
- Teamwork and cooperation
- Customer service
- Problem-solving
- Multitasking and organization
- Clear communication
- Passenger assistance
Accomplishments
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
- Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
- Successfully calmed passengers during a sudden drop in 2014 while en route to Buenos Aires
Certification
- First aid and AED certifications
Experience
["Flight Attendants"]
Education and Training
other
Languages
Spanish
Timeline
International Flight Attendant
American Airlines
09.1989 - 05.2020
Master of Arts -
University of Puerto Rico