Work History
Summary
Education
Timeline
Skills
Generic

Rebecca Koskela

San Luis Obispo,CA

Work History

International Flight Attendant

American Airlines
  • Delivered exceptional in-flight service, ensuring passenger comfort and satisfaction.
  • Assisted in emergency procedures, maintaining safety protocols during flights.
  • Coordinated with cabin crew for efficient operation of service timelines.
  • Resolved passenger inquiries and concerns, enhancing overall travel experience.
  • Collaborated with ground staff to streamline boarding processes and reduce delays.
  • Monitored inventory levels of in-flight supplies, ensuring readiness for each flight.
  • Led team efforts to implement improved communication strategies among crew members.
  • Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Ensured safety and comfort of customers onboard aircraft.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Handled emergency situations calmly and effectively, ensuring the safety of all onboard.

Summary

Accomplished International Flight Attendant at American Airlines with expertise in emergency situations management and exceptional customer service. Enhanced passenger satisfaction by implementing innovative communication strategies and streamlining operations. Demonstrated strong work ethic and cultural sensitivity, ensuring safety and comfort. Successfully reduced boarding delays by 20% through effective crew coordination and collaboration.

Education

General Studies

Henry Ford College
Dearborn, MI

Timeline

International Flight Attendant

American Airlines

General Studies

Henry Ford College

Skills

Verbal and written communication

Cleanliness and sanitation

Passenger safety

Safety procedures

Food and beverage service

Emergency situations management

Professional etiquette

Schedule management

Medical emergency response

Cultural sensitivity

Business class service

FAA regulations

Security awareness

Social perceptiveness

Brand promotion

Menu presentation

Company culture and values

Adult AED and CPR

Strong work ethic

Customer service

Teamwork and cooperation

Attention to detail

Multitasking and organization

Calm under pressure

Hospitality service expertise

Crew coordination

First aid

Emergency procedures

Company policy adherence

Aviation regulations

Preflight briefings

Boarding coordination

Safety briefings

Deplaning oversight

Amenities distribution

Teamwork and collaboration

Rebecca Koskela