Microsoft
BEATRICE LEWIS
Paulina,LA
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Rational Remote Customer Service with 3 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Forward-thinking Operations Specialist bringing 3 years of expertise in Remote Customer Service for [Remote] sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft and Excel. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Customer Service Office Depot
01.2015 - Current
- Performed all administrative and clerical tasks
- Assisted with any administrative work, including editing, proofreading, and distributing of documents
- Handled all incoming and outgoing mail
- Handled health forms and filed them appropriately.
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Managed time efficiently in order to complete all tasks within deadlines
- Worked flexible hours across night, weekend and holiday shifts
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
Remote Analyst
Louisiana Revenue
01.2009 - 01.2015
- Answered calls and scheduled appointments
- Provided clients with general information
- Sorted incoming mail and handled outgoing mail
- Processed bills and handled other confidential documents
- Made copies, input data, and performed other important clerical tasks.
- Validated results and performed quality assurance to assess accuracy of data
- Monitored compliance and filing requirements in conjunction with staff and management
- Installed system updates to address vulnerabilities and reduce security issues
- Generated reports detailing findings and recommendations
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Remote Clerk
AIO Healthcare
01.2000 - 01.2009
- Served as liaison between health professionals and patients
- Provided patients with necessary information about company and its services
- Processed insurance claims and paperwork
- Made and received calls and scheduled appointments.
- Maintained filing system and organized customer documents for easy retrieval of information
- Managed calendars and scheduled appointments to maintain smooth flow of operations
- Booked and prepared meeting rooms, making arrangements for availability of refreshments
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Reviewed files, records and other documents to obtain information to respond to requests
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
- Processed incoming and outgoing mail and packages according to established procedures
- Informed and supported business leaders through consistent communication and administrative support duties
- Supported staff on special assignments and ad hoc projects
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
Education
Bachelor of Science - Criminal Justice
Strayer University
Washington, DC06.2025
Bachelor of Arts -
ITT Technical Institute
Baton Rouge, LA03.2012
Associate of Science -
MedVance Institute
Baton Rouge, LA10.2010
HIGH SCHOOL diploma - Liberal Arts And General Studies
Lutcher High School
Lutcher La1997
Skills
- Account Reconciliation
- Financial Management
- Complex Problem-Solving
- Data Modeling
- Customer Experience Control
- Digital Databases
- Coded UI
- MS Excel
- Set Up Devices
- Troubleshoot Service Issues
Additional Information
- 2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
RemoteImportant To Me
Work from home optionTeam Building / Company RetreatsCompany CultureCareer advancementFlexible work hoursPersonal development programsWork-life balanceSoftware
MS Excel
Coded UI
Data Modeling
Interests
Expand
Affiliations
- ABA
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Resolved product issue through consumer testing.
Certification
- MCAS - Microsoft Certified Application Specialist
- ACE - Adobe Certified Expert, Photoshop
- Sales Essentials Certificate
Timeline
Customer Service Representative
Customer Service Office Depot
01.2015 - Current
Remote Analyst
Louisiana Revenue
01.2009 - 01.2015
Remote Clerk
AIO Healthcare
01.2000 - 01.2009
Bachelor of Science - Criminal Justice
Strayer University
Bachelor of Arts -
ITT Technical Institute
Associate of Science -
MedVance Institute
HIGH SCHOOL diploma - Liberal Arts And General Studies
Lutcher High School
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