Beatrice L. Juitt
Peculiar,USA
Summary
Professional with robust experience in intake coordination, adept at managing high-volume caseloads and streamlining processes. Known for fostering strong team collaboration and adapting seamlessly to evolving priorities. Skilled in client assessment, conflict resolution, and effective communication, ensuring optimal outcomes. Consistently delivers results by leveraging organizational skills and proactive approach.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Information Intake Supervisor (IIG)
Equal Employment Opportunity Commission
07.2020 - Current
- I serve as a source of information in answering questions, assigning tasks, taking follow-up action, and providing instruction to Contact Representatives
- In my position, I monitor calls to review customer service delivery performance regarding the accuracy of the information provided and customer satisfaction
- I monitor attendance, schedules, shifts, and breaks to ensure the call center is fully available during core hours
- As a supervisor, I provide coaching, training, and feedback to the Contact Representatives as call monitoring and report analysis results
- Meet with employees to address misconduct or performance management concerns
- Gather documentation to present to management when addressing performance concerns, which will be used as a reference in preparation for addressing misconduct or performance concerns
- Consult with management to determine appropriate actions when reprimanding an employee for misconduct or performance concerns
- I review job applications, select the candidates to be interviewed, and interview candidates
- Periodically, I handled supervisor calls and emails
- Onboarding new hires and training on call center procedure
- Work with HR to update job announcements and assessments for the Information Intake unit vacancies
- Review and approval of FMLA documents for employees
Program Housing Assistant
Department of Housing and Urban Development (HUD)
12.2016 - 07.2020
- Handle closed mortgage legal agreements for Washington Docket court proceedings
- Screen lender applications for mortgage insurance refinance submissions, acquisitions, new construction, and sub-rehabilitation applications
- Answer applicant questions about the HUD application process by phone and written communication
- Schedule meetings and arrange a conference call for HUD staff/lenders
- Organize and analyze data on spreadsheets, charts, and A-MAP/DAP database application systems to update information
- Input target date data for computer tracking systems processing to ensure compliance with environmental/government official comments
- Keep management informed of application processing delays or changes
- Review Multifamily mortgage concept plans to align prospective developers and investors with project goals
- Attend concept meetings to discuss the housing application process with the lender, developer, and Branch Chief
- Collaborate with a team of Multifamily underwriters to coordinate lender applications, evaluate risk, and conduct on-site property inspections
- Provide Initial Cursory Review, HUD-2530 Previous Participation Certificate for new Multifamily mortgage applications
- Request approval for the Affirmative Fair Housing Marketing Plan to determine program eligibility
- Assess files for National Record Archives Center shipment
- Distribute department mail to co-workers
- Offer technical support to team members for Laser Fiche document management, statutory/regulatory requirements, and administrative directions
- Process Site Visits for current properties with pending mortgage applications
- Perform financial analysis on newly submitted loan applications to ensure the mortgagor is financially stable enough to qualify for a mortgage loan on Multifamily property
- Processed Credit Reviews on new Multifamily mortgage applications
- Process and request signatures for escrow draw requests from developers and contractors
- Maintain Excel Spreadsheets logging construction monitoring schedules and tracking required tasks completion for technical staff weekly to help with Financial analysis
- Process (1) new 223(a)(7) mortgage applications for Multifamily independently and worked on (6) new 223(a)(7) mortgage applications for Multifamily as a support liaison to the underwriters on the new mortgage applications
- Attend site visits with underwriters and tech team to evaluate properties for loan applications
Benefit Authorizer
Social Security Administration (SSA)
09.2003 - 12.2016
- Examined, processed, and corrected errors in disability/retirement claims
- Prioritized cases for Congressional members and terminally ill beneficiaries
- Regularly updated beneficiary information in the database mainframe system to monitor accurate and timely changes
- Investigated representative payee complaints and benefit misuses
- Created spreadsheets/charts to organize overpayment and underpayment cases
- Collected beneficiary financial information to perform quantitative analysis and approve hardships
- Protected beneficiary privacy through caller verification
- Provided feedback on cases for performance evaluation, continual training, and procedure compliance
- Assembled written notifications to clients about benefit changes
- Delivered national customer service technical support by phone, email, and fax to resolve online account problems
- Discussed benefit eligibility for immigrant cases with local offices and agencies
- Trained co-workers on the best procedures for the national calling system
- Collaborated with upper management, co-workers, and local agencies to obtain relevant information to process cases
Human Resources Specialist
UMB Bank
04.2001 - 09.2003
- Handled private Human Resource policies, including employee relations, organizational changes, performance evaluations, appraisals, and confidentiality reports
- Reviewed Human Resources policies, guidelines, and regulations to supply feedback to upper management
- Performed employee training and conducted new hire orientations
- Researched Human Resources and Employment Law practices to provide accurate summaries for specialized teams
- Wrote and edited job announcements/positions to post on the popular Monster job board and the company's Intranet page
- Submitted job applications for processing
- Distributed inbound communication to appropriate departments
- Developed survey questions for department managers to evaluate the performance
- Used Microsoft and Adobe to input Human Resource data
- Incorporated data analysis into reports and flyers
- Provided data reports addressing staffing requirements
- Scheduled drug test appointments for new hires and discussed applicant results
- Used Transunion to complete further talent background checks
- Attended local job fairs with the recruitment team to select candidates
- Answered routine Human Resource questions for staff/employees
- Updated, filed, and printed files, records, correspondence, documents, and charts to maintain daily office operations
- Scheduled meetings and interviews as part of the recruitment process
- Ordered and managed supplies ordered office-staff lunches, and handled phone calls and messages, incoming as well as outgoing
- Coordinated travel and reservations for management
Education
Master of Business Administration (M.B.A.) - Human Resources Management
Park University
Parkville, MO11.2020
Bachelor of Science (BS) - Human Resources Management
Central Missouri State University
Warrensburg, MO12.2001
Skills
- Program Management
- Employment Laws
- Human Resources Administration
- EEO Policies
- Compliance
- Recruitment
- Data Organization
- Customer Service
- Written/Verbal Communication
- Investigation
- Inclusion
- Discrimination
- Construction Monitoring
- Application Intake
- Financial Analysis Review
- Technical Analysis
- Mortgage Credit Review Analysis
- Call Center Operations
- Microsoft Office
- New Windows 10
- One Drive File Sharing
- Adobe
Certification
- Certified Occupancy Specialist, 06/01/17, National Center for Housing Management
- The Indispensable Assistant Training, 04/01/18, National Seminars Training
- Underwriter Valuation Training, 06/01/18, Department of Housing and Urban Development
Awards
- Employee Monetary Award – Contribution to Target Goals, 2006 – 2011, 2014
- On the Spot Award – Pending Case Reduction, 2015
- Employee Monetary Award - Contribution to Pending New Claims, 2016
- Employee Cash Award, 06/01/17
- Employee Cash Award, 06/01/18
- Employee Cash Award, 06/01/19
- Individual Cash Award, 08/01/21
- Individual Time-Off Award, 08/01/21
- Individual Cash Award, 11/01/21
Timeline
Information Intake Supervisor (IIG)
Equal Employment Opportunity Commission
07.2020 - Current
Program Housing Assistant
Department of Housing and Urban Development (HUD)
12.2016 - 07.2020
Benefit Authorizer
Social Security Administration (SSA)
09.2003 - 12.2016
Human Resources Specialist
UMB Bank
04.2001 - 09.2003
Bachelor of Science (BS) - Human Resources Management
Central Missouri State University
Master of Business Administration (M.B.A.) - Human Resources Management
Park University
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