Beatrice Mahdi
Alexandria,VA
Summary
Driven by a results-focused approach at Walmart, I excelled in asset protection and operations, significantly reducing operational costs and shrink. Leveraging skills in business process improvement and coaching, I transformed teams and processes, enhancing efficiency and stakeholder trust. My expertise in critical thinking and active listening propelled notable achievements in customer and associate engagement.
Overview
6
6
years of professional experience
Work History
Asset Protection Operations Coach
Walmart
12.2021 - Current
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
- Improved overall company performance by identifying key metrics and reducing shrink in the facility.
- Transformed underperforming teams into top performers by identifying issues affecting morale or productivity, then implementing appropriate solutions.
- Provided leadership and guidance to employees, facilitating professional growth opportunities within the facility.
- Developed successful strategies for process resulting in increased efficiency across all departments and decrease in shrink.
- Provided coaching and mentoring to employees.
- Developed successful associate engagement to help deter theft and maintain safety in the facility.
- Cultivated strong relationships with community leaders, vendors, and partners to establish trust and enhance business opportunities.
- Actively sought feedback from stakeholders, making adjustments as necessary to strengthen operational effectiveness.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Claims Supervisor
Walmart
07.2020 - 12.2021
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Assisted in the recruitment and selection of new AP Operations associates, ensuring they possessed the necessary skills and expertise to excel in their roles to help reduce shrink.
- Handled claims consistent with corporate policies, procedures, best practices and regulations.
- Developed a positive work environment that promoted collaboration, teamwork, and open communication among the associates.
- Reduced claims processing time by implementing efficient workflow improvements and streamlining processes.
- Built relationships with outside resources for community donations.
Customer Service Manager
Walmart
09.2019 - 07.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, developing a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed cash loss and reduced shrink through associate and customer engagement.
Department Manager
Walmart
05.2018 - 09.2019
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage.
- Collaborated with other high shrink departments to ensure seamless coordination in achieving company-wide objectives.
- Proven ability to learn quickly and adapt to new situations.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and consistent open communication among associates.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Hertford County High School
Ahoskie, NC06.2008
Skills
- Active Listening
- Business process improvement
- Production Scheduling
- Workforce Planning
- Teamwork and Collaboration
- Problem-Solving
- Critical Thinking
- Excellent Communication
- Coaching and Development
Timeline
Asset Protection Operations Coach
Walmart
12.2021 - Current
Claims Supervisor
Walmart
07.2020 - 12.2021
Customer Service Manager
Walmart
09.2019 - 07.2020
Department Manager
Walmart
05.2018 - 09.2019
High School Diploma -
Hertford County High School
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