Beatrice Mensah-Annobil
MD
Summary
Experienced operations and people leader with over 10 years of management experience in hospitality and healthcare environments, combined with 5 years of teaching experience. Skilled in staff supervision, onboarding, training, administrative coordination, and customer-facing operations. Holds a Master’s degree in Human Resources and a Bachelor’s degree in Education. Known for building strong teams, improving workforce performance, and supporting organizational goals through effective communication and leadership.
Overview
10
10
years of professional experience
Work History
Operations Manager - Environmental Services
University Of Maryland Medical Systems, Capital Region
MD
10.2025 - Current
- Managed environmental services operations supporting patient-care units in a hospital environment
- Supervised, trained, and scheduled a team of 35+ employees
- Led onboarding, performance management, and workforce development initiatives
- Ensured compliance with infection-control policies and regulatory standards
- Collaborated with nursing leadership to maintain patient-ready environments
- Implemented training programs that improved staff performance and retention.
Concierge Front Desk Coordinator
Chevy Chase Tower
Chevy Chase
07.2025 - Current
- Managed daily front desk and administrative operations in a commercial office environment
- Provided clerical support including scheduling, documentation, and records organization
- Maintained visitor logs, office records, and internal documentation systems
- Coordinated communication between clients, staff, and management
- Managed multi-line phone system and email correspondence
- Supported office operations through data entry and administrative tracking tasks
- Maintained professional customer and client relations in a fast-paced environment
Director of Housekeeping
Korman Communities - Hotel AKA Alexandria - VA
VA
05.2023 - 07.2025
- Oversaw daily hotel operations to ensure smooth front- and back-of-house performance, guest satisfaction, and adherence to brand standards.
- Managed administrative functions including scheduling, recordkeeping, and inventory control to support efficient hotel management.
- Supervised and trained staff across multiple departments, fostering teamwork, accountability, and service excellence.
- Handled HR duties such as recruitment, onboarding, performance evaluation, and employee relations to maintain a positive work environment.
- Administered payroll processing, attendance tracking, and benefits coordination in compliance with labor laws and company policies.
- Developed and implemented operational policies and procedures to improve productivity, cost control, and guest experience.
- Collaborated with department heads to ensure alignment of operations, budgets, and service objectives.
- Resolved guest issues and employee concerns promptly and professionally to maintain a high standard of customer service.
Housekeeping Manager
PM Hotel Group - Hampton Inn and Suites by Hilton - DC
DC
12.2019 - 05.2023
- Oversaw daily hotel operations to ensure smooth front- and back-of-house performance, guest satisfaction, and adherence to brand standards.
- Managed administrative functions including scheduling, recordkeeping, and inventory control to support efficient hotel management.
- Supervised and trained staff across multiple departments, fostering teamwork, accountability, and service excellence.
- Handled HR duties such as recruitment, onboarding, performance evaluation, and employee relations to maintain a positive work environment.
- Administered payroll processing, attendance tracking, and benefits coordination in compliance with labor laws and company policies.
- Developed and implemented operational policies and procedures to improve productivity, cost control, and guest experience.
- Collaborated with department heads to ensure alignment of operations, budgets, and service objectives.
- Resolved guest issues and employee concerns promptly and professionally to maintain a high standard of customer service.
Assistant Housekeeping Manager
Four Seasons Hotel, Washington DC
DC
01.2019 - 01.2020
- Supported day-to-day housekeeping functions and budget oversight, stepping in for senior leadership when needed.
- Processed payroll for 30–50 employees and contractors using ADP payroll software, ensuring accuracy and timeliness.
- Analyzed guest feedback and comment cards to identify service gaps and coach staff for improved performance.
- Managed compensation plans, monitored attendance, scheduled shifts, and ensured proper leave and time tracking.
- Addressed employee concerns and ensured strict adherence to all health and safety regulations.
- Maintained consistent supply and equipment availability, ensuring staff had the necessary tools and uniforms.
- Oversaw the inspection of guest rooms and public areas to maintain cleanliness and operational excellence.
- Monitored employee service behavior, provided actionable feedback, and addressed guest concerns with a focus on resolution.
- Fostered a positive, guest-focused environment by modeling professionalism and promoting collaboration across the team.
Assistant Housekeeping Manager
Gaylord Resorts and Convention Center, National Harbor, MD
MD
08.2018 - 08.2019
- Supported day-to-day housekeeping functions and budget oversight, stepping in for senior leadership when needed.
- Processed payroll for 100-150 employees and contractors using Atlas payroll software, ensuring accuracy and timeliness.
- Analyzed guest feedback and comment cards to identify service gaps and coach staff for improved performance.
- Managed compensation plans, monitored attendance, scheduled shifts, and ensured proper leave and time tracking.
- Addressed employee concerns and ensured strict adherence to all health and safety regulations.
- Maintained consistent supply and equipment availability, ensuring staff had the necessary tools and uniforms.
- Oversaw the inspection of guest rooms and public areas to maintain cleanliness and operational excellence.
- Monitored employee service behavior, provided actionable feedback, and addressed guest concerns with a focus on resolution.
- Fostered a positive, guest-focused environment by modeling professionalism and promoting collaboration across the team.
Housekeeping Supervisor/Front Desk/Houseperson/Room Attendant
PM Hotel Group - Homewood Suites by Hilton Washington DC
DC
04.2016 - 10.2018
- Recognized for effectively training, coaching, and supervising housekeeping staff to consistently maintain brand standards. Strong focus on safety compliance, guest satisfaction, and fostering a positive work environment that supports team collaboration and high service quality.
- Trained, scheduled, and mentored housekeeping associates to uphold brand and hotel standards, while reinforcing HHM core values.
- Tracked and analyzed guest service scores to identify areas for improvement and enhance overall customer satisfaction.
- Addressed employee performance and behavioral issues promptly, either directly or in coordination with vendors, ensuring service excellence.
- Created and adjusted work schedules based on anticipated occupancy and vendor input, ensuring adequate staffing and efficient operations.
- Adhered to OSHA standards, promoted safe work practices, and stepped in to clean guest rooms as needed to uphold cleanliness standards.
Education
Master of Science in Management - Human Resources Management Specialization
University of Maryland – Global Campus
College Park, MD11.2021
Bachelor of Arts - Education
University of Cape Coast
Cape Coast, Ghana05.2014
Associate of Arts - Education
Komenda College of Education
Komenda, Ghana07.2011
Skills
- ADP/HRIS
- UltiPro
- Dayforce
- Atlas
- Workday
- Microsoft Office Suite
- Google Workspace
- Outlook
- Teams Systems Office Suites: Microsoft Suite
- Google Suite
- Teams
Timeline
Operations Manager - Environmental Services
University Of Maryland Medical Systems, Capital Region
10.2025 - Current
Concierge Front Desk Coordinator
Chevy Chase Tower
07.2025 - Current
Director of Housekeeping
Korman Communities - Hotel AKA Alexandria - VA
05.2023 - 07.2025
Housekeeping Manager
PM Hotel Group - Hampton Inn and Suites by Hilton - DC
12.2019 - 05.2023
Assistant Housekeeping Manager
Four Seasons Hotel, Washington DC
01.2019 - 01.2020
Assistant Housekeeping Manager
Gaylord Resorts and Convention Center, National Harbor, MD
08.2018 - 08.2019
Housekeeping Supervisor/Front Desk/Houseperson/Room Attendant
PM Hotel Group - Homewood Suites by Hilton Washington DC
04.2016 - 10.2018
Bachelor of Arts - Education
University of Cape Coast
Associate of Arts - Education
Komenda College of Education
Master of Science in Management - Human Resources Management Specialization
University of Maryland – Global Campus