Christina Hartman
Port Henry,NY
Overview
21
21
years of professional experience
Work History
HR Shared Services Operations Specialist – HRIS Analyst
Fresenius Medical Care
09.2013 - 08.2025
- Develops, implements, and maintains human resource information systems associated with the collection, retrieval, accessibility and usage of employee information for Human Resources department planning and activities.
- Maintains internal database files and tables and develops custom reports.
- Carries out data entry quality control procedures that ensure accurate and timely processing of all HR transactions according to all established policies and procedures and in compliance with regulatory and company requirements.
- Assists with audits of system configurations and processes to ensure accurate and reliable information with the integrations between HR systems, with a specific focus on the integration files from PeopleSoft to Workday.
- Participates in system changes including version upgrades, added functionality and new module implementation as appropriate.
- Develops and maintains technical knowledge for the Workday application and PeopleSoft HRMS to provide application support and resolution of escalated tickets.
- Runs basic reports for end-users.
- Provides and monitors processing metrics on the quality and timeliness of data entered into the systems.
- Collaborates with Corporate HR staff to ensure the maintenance of standard practices and data quality.
- Actively monitors and researches application error handling, and escalate problems using defined escalation procedures.
- Provides first level functional help desk support for all HRIS end-users and HR staff members in both Workday and PeopleSoft.
- Maintains confidentiality of all data and compliance with Sarbanes Oxley, HIPPA and other requirements.
HR Service Center Sr. Rep
Fresenius Medical Care
08.2012 - 09.2013
- Responds to routine inquiries from executives, managers and employees relating to general HR policies, practices, processes and systems.
- Processes basic HR and benefits transactions and supports the auditing of information.
- Initial point of contact for employees with routine HR related inquiries and issues.
- Initial point of contact for managers needing routine HR systems and process support.
- Adheres to established processes, procedures, and systems to resolve employee inquiries.
- Provides superior customer service to all employees by promptly responding to employee inquiries.
- Provides professional, tactful and discrete communications when handling sensitive and/or confidential information.
- Achieves performance measures and adheres to established customer service standards.
- Escalates non-routine matters to appropriate individuals or groups.
- Maintains records relating to employee inquiries via Dovetail case management tool.
- Participates in information sharing with other service center representatives; identifies trends and passes recommendations for improvement to the Tier 2 representatives.
- Supports HR team by providing clerical and administrative support.
HR BU Support Specialist
Fresenius Medical Care
01.2009 - 08.2012
- Maintains internal HR database data, files, and tables based on results from integration files between ADP and PeopleSoft.
- Handling employee records, assisting with recruitment and onboarding, supporting benefits administration, and responding to employee inquiries.
- Responsible for managing and maintaining a company's HRIS, ensuring data accuracy, providing technical support, and optimizing system functionality.
- Act as a bridge between HR and IT, often troubleshooting system issues, generating reports, and contributing to HR strategy through data analysis.
- Maintaining and updating employee information within the HRIS, including personal, employment, and benefits data.
- Providing technical support to HR staff and other users, troubleshooting system issues, and resolving user access and security problems.
- Developing and delivering training materials for HR staff and other users, and maintaining system documentation.
Finance – Administrative Assistant & HR Assistant
Keurig
03.2004 - 11.2008
- Administrative and clerical support to the HR department, assisting with tasks like recruitment, onboarding, maintaining employee records, and answering employee inquiries.
- Administrative and clerical support to the CFO and Controller.
Skills
- Workday
- PeopleSoft
- ADP
- Talio
- Kronos
- SAP
- Dovetail
- Microsoft office application
- Customer service skills
- Problem solving
- Analytical skills
- Creative thinking
- HRIS systems
- Databases
- Data management principles
- Attention to detail
Timeline
HR Shared Services Operations Specialist – HRIS Analyst
Fresenius Medical Care
09.2013 - 08.2025
HR Service Center Sr. Rep
Fresenius Medical Care
08.2012 - 09.2013
HR BU Support Specialist
Fresenius Medical Care
01.2009 - 08.2012
Finance – Administrative Assistant & HR Assistant
Keurig
03.2004 - 11.2008