Summary
Overview
Work History
Education
Skills
Timeline
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KIM VALDIVIA

Cumming,GA

Summary

Results-driven HRIS Administrator known for high productivity and efficiency in task completion. Experienced in system implementation, data analysis, and process improvement. Excel at communication, problem-solving, and strategic planning, ensuring seamless HR & Payroll technology operations and workforce management solutions.

Overview

19
19
years of professional experience

Work History

HRIS Analyst, HR & Payroll Services- Contractor

Raytheon Technologies
Farmington, CT
11.2019 - Current
  • Provided technical support to Payroll and HR partners with knowledgeable troubleshooting
  • Worked with HR business partners to identify and implement enhancements to improve productivity within the downstream systems like Workday, SAP, and ESS
  • Managed team permissions at user level to control and monitor security access
  • Oversaw and maintained HRIS functionality by performing UAT testing and customizing applications in new YODA system as well as testing the transition from case management system from Salesforce to Servicenow
  • Was responsible for testing EV5 and Servicenow upgrades
  • Supported HR and Payroll operations with knowledgeable technical troubleshooting to EV5 system and provided best practices
  • Kept EV5 system in compliance with data security and privacy requirements by monitoring activities and correcting deficiencies
  • Provided required documentation quarterly to internal and external auditors
  • Trained team members on EV5 system

Application Support Consultant III

ADP
Alpharetta, GA
05.2008 - 11.2019
  • Provided payroll operation support to all COS clients which included clients with more than 10,000 employees
  • Provided a consultative approach to clients to ensure best practices
  • Provided technical support and system admin support for Enterprise, Payforce, Vantage, etime, Netsecure, iProducts, ADP Reporter, and Autopay, in addition to providing resolution on product hardware, software, and operating system issues
  • Logged and maintained case notes in ADP CRM system to follow through to case closure within the defined SLA guidelines
  • Acted as a liaison between Payroll teams and other support tiers to ensure cases are resolved in a timely and satisfactory manner
  • Served as an escalation point for all levels of Service Support Specialists regarding the resolution of product and client issues
  • Mentored and trained newer associates to ensure their success into the role of client/product support
  • Resolved complex payroll errors/issues and followed up with appropriate parties
  • Resolved on average over 40 cases per week, with some days closing more than 20
  • Researched interface related questions and troubleshooted SQR's and main frame customs

Payroll Specialist III

ADP
Alpharetta, GA
09.2005 - 05.2008
  • Processed multi-corporation, multi-state payroll with a high level of complexity
  • Successfully integrated additional business units into the Enterprise payroll system
  • Reviewed and processed all payroll related employee data for over 3,000 employees including, but not limited to new hires, terminations, leaves of absence, and data changes
  • Imported external payroll files (time and labor management, commissions, etc.) from client
  • Issued and updated manual checks
  • Communicated and provided world class service to client base located throughout the country
  • Applied client payroll policies and procedures
  • Performed weekly financials and tax audits and reconciled general ledger accounts
  • Maintained security for client as far as setting up new users with appropriate access, issued certificates, and updated security tree, etc

Education

Bachelor of Science - International Business

Central CT State University
New Britain, CT

Skills

  • ADP Product Support: Enterprise, Payforce, Vantage, eTime, Autopay,Timesaver, iProducts, MR2000, PTCS, SARV, SAP, PMF Web, RSVP, PMEI, Tax Entry Hub, Citrix, Portal, ADP4ME
  • Workday
  • Multi-corporation, multi-state payroll processing
  • System Maintenance
  • Information Security
  • Risk Mitigation
  • Issue Identification
  • Audit Support
  • System Analysis
  • Team Collaboration and Leadership
  • Analytical Thinking
  • Security solutions
  • Data Processing
  • SQL and Databases
  • Business Operations Analysis
  • Data Integrity Assurance
  • Business Intelligence
  • ServiceNow
  • Salesforce

Timeline

HRIS Analyst, HR & Payroll Services- Contractor

Raytheon Technologies
11.2019 - Current

Application Support Consultant III

ADP
05.2008 - 11.2019

Payroll Specialist III

ADP
09.2005 - 05.2008

Bachelor of Science - International Business

Central CT State University

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KIM VALDIVIA