Salema Murray
Augusta,GA
Summary
Highly trained Implementation Specialist with project scope analysis, systems configuration and maintenance and troubleshooting expertise. A diligent employee multitasking on very complex assignments. Ready for a new position that involves providing customer assistance in the IT environment.
Overview
9
9
years of professional experience
Work History
Payroll Implementation Consultant
Covalence (UKG)
Estero, FL
02.2023 - Current
- Analyzed customer processes, identifying areas for improvement through automation.
- Configured software products to meet customer requirements using a variety of tools such as SQL queries and scripting languages.
- Coordinated with internal teams such as engineering and sales to ensure successful implementations.
- Assisted in troubleshooting issues related to data transfer or system integration.
- Monitored progress of projects against project timelines and budgets.
- Performed quality assurance testing prior to releasing updates or new versions into production environments.
- Developed customized solutions based on client requests, ensuring that all requirements were met.
PRIC
Matlen Silver (ADP)
Augusta, GA
06.2022 - 01.2023
- Interpret issues and find creative solutions to help the client with their long terms needs
- Reviewed project scope ahead of installation to understand customer expectations and important details.
- Implement and maintained internal control processes, document procedures, identification of areas to improve internal controls and implementation of policy change.
- Analyze and re-scoped client business needs in diverse industries and implement ADP products
- Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
- Facilitated welcome & weekly status calls for over 26 projects
Account Manager III
Paylocity
Augusta, GA
08.2021 - 06.2022
- Managing complex issues while managing a heavy workload and resolving escalations when needed while providing timely responses and proactive follow up
- Established professional & appropriate internal/external communication as well as progress updates to all stakeholders
- Provide clients guidance on HR & Payroll best practices, organizational change management and Paylocity Products
- Ability to implement ancillary products and optimize primary HCM setup
Implementation Specialist II
Adp- Automated Data Processing
Augusta, GA
06.2019 - 07.2021
- Managed configuration, installation and troubleshooting of applications and software for clients.
- Utilize broad knowledge to recommend solutions to the client when appropriate
- Understand client business issues and concerns and recommend and implement appropriate solution
- Interpret issues and find creative solutions to help the business with their long terms needs
- Analyze existing systems, interface requirements, business processes
- Implemented over 60 projects for Vantage, Enterprise & WFN clients
- Implement Special Calculations, MR 2000, Black Box, Auto Pay, ESS Files, Benefit Accruals, Custom Programs, New Pay Groups, Kronos & IPAY
Payroll Specialist II
ADP
Augusta, GA
10.2015 - 06.2019
- Research, design and modify complex mainframe features or software applications to meet the client’s specific needs for Tier II resolution.
- Support Client data maintenance & setup
- Configuration changes in AutoPay, WFN, ezLM, HRB, Time & Labor, MR 2000, Black Box, RSVP, PTCS,GL, PMEI
- Create & assist with PTO, Special Calcs, & 401k
- Collaborates with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations.
- Knowledge of Multi Pillar products- Payroll, Time & Attendance & some HR & Benefits ADP Reporting, GL Interface, Kronos, Siebel, Auto Pay
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Demonstrated consistent operational excellence to maintain stellar office reputation.
- Followed all IRS guidelines and state regulations when submitting payroll taxes.
- Onboarded new employees in Time Reporting and Payroll Systems.
Education
Bachelor of Arts - Accounting
Colorado Technical University
Colorado Springs, CO08-2025
Skills
- Strong Organizational Skills
- Project Management
- Salesforce, SAP, RSVP, MR 2000 , Time & Attendance, Kronos, Henry, Siebel, ADP WFN, Payforce, Vantage, Enterprise, IX Ondemand, Autopay, IPAY, CEH, SQL, UKG PRO, WFM
- Microsoft Office, Excel, PowerPoint, Outlook
Timeline
Payroll Implementation Consultant
Covalence (UKG)
02.2023 - Current
PRIC
Matlen Silver (ADP)
06.2022 - 01.2023
Account Manager III
Paylocity
08.2021 - 06.2022
Implementation Specialist II
Adp- Automated Data Processing
06.2019 - 07.2021
Payroll Specialist II
ADP
10.2015 - 06.2019
Bachelor of Arts - Accounting
Colorado Technical University
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