Kimikka Hawthorne
Payroll
Avondale,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Payroll Implementation Consultant
Adp- Automated Data Processing
04.2022 - Current
- Collaborate with internal departments to confirm timely and accurate delivery and implementation of customer payroll set up
- Explain complex, technology-related issues in basic, understandable terms to clients.
- Deliver exceptionally high level of professionalism to 6 to 8 clients and support to each client, upholding company's commitment to service.
- Apply effective time management techniques to meet tight deadlines.
Customer Service Professional
CVS Caremark
12.2020 - 02.2022
- Answered customer telephone calls promptly to assist members with their prescription benefits
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions
Collection Specialist
American Express
09.2019 - 12.2019
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
Mobile Technical Support Representative
Comcast
07.2016 - 09.2019
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Skilled at working independently and collaboratively in team environment
Education
Associate of Applied Science - Criminal Justice
Brown Mackie College -Tucson
Tucson06.2012
Skills
- Scope Implementation
- Network Performance
- Project Management
- ADP Workforce Now
- Team Communication and Collaboration
- Analytical Skills
- Computer Literacy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Payroll Implementation Consultant
Adp- Automated Data Processing
04.2022 - Current
Customer Service Professional
CVS Caremark
12.2020 - 02.2022
Collection Specialist
American Express
09.2019 - 12.2019
Mobile Technical Support Representative
Comcast
07.2016 - 09.2019
Associate of Applied Science - Criminal Justice
Brown Mackie College -Tucson
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