Beatrice Ramey
Maxwell,TX
Summary
Dynamic Assistant Manager at Estee Lauder with a proven track record in enhancing customer service and team leadership. Expert in analyzing sales data to drive marketing initiatives, resulting in improved product placement. Skilled in money handling and decision-making, fostering a culture of excellence and operational efficiency within the team.
Professional merchandise specialist with strong experience in inventory management, visual merchandising, and customer service. Proven track record in driving sales and optimizing product placement to enhance shopper experience. Reliable team player focused on collaboration and adapting to evolving needs. Skilled in product displays, stock organization, and trend analysis to achieve impactful results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bartender
Ragnars
Wimberley, TX
02.2026 - Current
- Crafted innovative cocktail recipes, enhancing customer experience and drink variety.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Developed and implemented promotional events, driving increased foot traffic to the bar.
- Monitored compliance with health and safety regulations, maintaining a clean work environment.
Assistant Manager
Estee Lauder
San Marcos, TX
11.2017 - 01.2026
- Coordinated team schedules to optimize operational efficiency and ensure seamless store functionality.
- Developed training materials to enhance staff performance and customer engagement strategies.
- Analyzed sales data to identify trends, driving targeted marketing initiatives and product placement strategies.
- Implemented inventory management practices, reducing stock discrepancies and improving turnover rates.
- Mentored junior staff on best practices in customer service, fostering a culture of excellence within the team.
- Evaluated customer feedback to inform product development decisions, enhancing overall consumer satisfaction ratings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Analyzed sales data to identify trends, informing strategic decisions and promotional efforts.
Merchandise Associate
Spirits Halloween
San Marcos, TX
08.2015 - 11.2017
- Managed inventory levels to ensure optimal stock availability during peak sales periods.
- Assisted in merchandising displays to enhance customer engagement and shopping experience.
- Collaborated with team members to streamline restocking processes, improving efficiency.
- Trained new associates on product knowledge and company policies to maintain service standards.
- Analyzed sales trends to inform product placement and promotional strategies for seasonal events.
- Oversaw store layout changes based on customer flow analysis, enhancing overall store navigation.
- Implemented visual merchandising standards, contributing to a cohesive brand presentation throughout the store.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Updated signage and price tags to reflect current sales.
- Created attractive displays to promote items.
Front Desk Receptionist
Fentress Rv Park & Campground
Fentress, TX
03.2013 - 10.2015
- Managed guest check-in and check-out processes efficiently.
- Coordinated reservations using campground management software.
- Provided exceptional customer service to enhance guest experience.
- Maintained cleanliness and organization of front desk area.
- Assisted in handling guest inquiries and resolving issues promptly.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Enhanced guest experience by maintaining welcoming and organized reception area.
Housekeeper
Allen Housekeeping
Wimberley, TX
03.2011 - 01.2014
- Supervised cleaning operations to ensure high standards of hygiene and sanitation across all facilities.
- Trained and mentored new staff on effective housekeeping techniques and safety protocols.
- Implemented efficient inventory management practices for cleaning supplies and equipment.
- Developed customized cleaning schedules to optimize workflow and address client-specific needs.
- Resolved client concerns promptly, fostering positive relationships through exceptional service delivery.
- Collaborated with team members to enhance operational efficiency and reduce downtime during shifts.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Maintained cleanliness and organization of residential and commercial spaces.
Education
High School Diploma -
San Marcos High School
San Marcos, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff training and development
- Employee scheduling
Certification
Tabc
Timeline
Bartender
Ragnars
02.2026 - Current
Assistant Manager
Estee Lauder
11.2017 - 01.2026
Merchandise Associate
Spirits Halloween
08.2015 - 11.2017
Front Desk Receptionist
Fentress Rv Park & Campground
03.2013 - 10.2015
Housekeeper
Allen Housekeeping
03.2011 - 01.2014
High School Diploma -
San Marcos High School