Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beatrice Sichilongo

Pittsburg,CA

Summary

Proven track record in enhancing customer satisfaction and sales at Nest Cafe through exceptional service and effective communication with kitchen staff. Skilled in guest relations management and safe food handling, I significantly contributed to creating a positive dining experience. Demonstrated ability in managing tasks and confidentiality as a Personal Assistant at Star Galaxy LCC, showcasing strong organizational and interpersonal skills. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Waitress

Nest Cafe
Frisco, TX
03.2024 - Current
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.

Wellness Assistant

Revitelize Day Program
Pittsburg, CA
08.2024 - 10.2024

My job was to take care of the clients needs and picking them up from their homes and dropping them off.

Personal Assistant

Star Galaxy LCC
Frisco, TX
01.2024 - 05.2024
  • Enhanced executive's productivity by managing schedules, organizing meetings, and overseeing correspondence.
  • Streamlined communication for better efficiency between executive and team members by acting as a liaison.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Improved time management of the executive through effective prioritization and organization of tasks.

Substitute Teacher

Masala Secondary School
Ndola, Zambia
01.2023 - 12.2023
  • Collaborated with fellow teachers to develop interdisciplinary units for a more comprehensive learning experience.
  • Managed classroom behavior effectively, fostering a positive learning environment for all students.
  • Implemented creative instructional methods to enhance student interest in difficult subjects and improve retention of information.
  • Assisted lead teacher in the development of age-appropriate lesson plans that addressed diverse learning styles and abilities.
  • Provided one-on-one support for struggling learners, resulting in improved academic performance and increased confidence.
  • Strengthened parent-teacher relationships through consistent communication and involvement in school events.
  • Contributed to a safe and nurturing classroom environment by implementing proactive classroom management strategies.

Education

High School Diploma - undefined

Masala High School
Zambia
12.2022

Skills

  • Safe Food Handling
  • Dining area maintenance
  • Customer Service
  • Guest Relations Management
  • Order Accuracy
  • Food safety understanding

Timeline

Wellness Assistant

Revitelize Day Program
08.2024 - 10.2024

Waitress

Nest Cafe
03.2024 - Current

Personal Assistant

Star Galaxy LCC
01.2024 - 05.2024

Substitute Teacher

Masala Secondary School
01.2023 - 12.2023

High School Diploma - undefined

Masala High School