Beatrice Soliven
Oceanside,CA
Summary
Detail-oriented administrative professional with over five years in Assisted Living and Memory Care, advancing from Medication Technician to Memory Care Director and Resident Services Director. Skilled in managing confidential records, coordinating schedules, and supporting daily operations. Committed to enhancing communication and efficiency while effectively managing multiple priorities in fast-paced environments.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
Resident Services Director
Alta Vista Senior Living
Vista, CA
01.2026 - 08.2026
- Coordinated daily resident services and administrative operations, fostering a professional and welcoming environment for residents, families, staff, and visitors.
- Maintain accurate and confidential resident records, documentation, correspondence, and service-related information.
- Communicate regularly with residents, families, staff members, healthcare professionals, and outside providers to coordinate services and address concerns.
- Manage multiple priorities and deadlines while ensuring important tasks, follow-ups, and documentation are completed accurately and on time.
- Assist with scheduling, coordination of appointments, meetings, activities, and resident services.
- Responded to phone calls, emails, questions, and requests with professionalism and efficiency, ensuring timely resolution of inquiries.
- Handle sensitive and confidential information with discretion and maintain compliance with organizational policies and procedures.
- Assist with staff coordination and communication to ensure consistent delivery of services.
- Identified and resolved concerns by actively listening, gathering information, documenting issues, and coordinating timely follow-up actions.
- Prepare, organize, and maintain administrative documentation and reports.
- Support leadership with day-to-day administrative responsibilities and operational needs.
Memory Care Director
Alta Vista Senior Living
Vista, CA
01.2025 - 01.2026
- Oversaw daily operations and administrative functions for memory care program, coordinating needs of residents, families, and staff to ensure quality care.
- Maintained detailed records and documentation, ensuring accuracy and organization to support effective care delivery.
- Coordinated schedules, appointments, care-related meetings, and staff communication to enhance resident services and streamline operations.
- Communicated effectively with multidisciplinary teams and outside professionals to coordinate services and resolve issues.
- Maintained detailed records and documentation while ensuring information was accurate, organized, and up to date.
- Monitored compliance with policies, procedures, and documentation requirements.
- Trained, supported, and communicated expectations to staff members.
- Managed competing priorities in a busy environment requiring accuracy, confidentiality, flexibility, and strong organizational skills.
- Assisted with incident documentation, follow-up, reporting, and maintaining appropriate records.
- Built positive relationships with residents, families, employees, and community partners.
Medication Technician
Alta Vista Senior Living
Vista, CA
12.2020 - 01.2025
- Ensured accuracy and confidentiality in medication documentation and resident records to support quality care.
- Followed detailed procedures and schedules while ensuring accuracy and timely completion of responsibilities.
- Communicated with residents, families, nurses, physicians, pharmacies, and other professionals regarding resident needs.
- Documented information accurately and promptly in accordance with established policies and procedures.
- Coordinated multiple responsibilities in a fast-paced environment while prioritizing detail-oriented tasks.
- Responded professionally to questions and concerns and escalated issues appropriately.
- Collaborated with team members to enhance service continuity and improve communication regarding resident care.
- Maintained confidentiality and exercised discretion when handling sensitive personal and medical information.
- Demonstrated reliability, organization, and strong time-management skills.
Education
Associate of Science - Behavioral Sociology
MiraCosta College
Oceanside, CA05.2023
Skills
- Records & Documentation Management
- Confidential Information Handling
- Policy & Procedure Compliance
- Scheduling & Calendar Coordination
- Meeting & Event Coordination
- Data Entry & Record Accuracy
- Administrative & Office Support
- Filing & Organization
- Time Management & Multitasking
- Family, Staff & Community Communication
- Phone & Email Communication
- Attention to Detail
- Team Coordination
- Effective communication
Certification
CPR Certified
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Resident Services Director
Alta Vista Senior Living
01.2026 - 08.2026
Memory Care Director
Alta Vista Senior Living
01.2025 - 01.2026
Medication Technician
Alta Vista Senior Living
12.2020 - 01.2025
Associate of Science - Behavioral Sociology
MiraCosta College