Syrina Canez
Anaheim,USA
Summary
Senior Resident Services Director with 10+ years in senior living and healthcare, specializing in memory care operations, regulatory compliance, staffing and budget oversight, and quality assurance. Demonstrated success in leading multidisciplinary teams, overseeing medication management and care plans, and partnering with executive leadership to ensure operational excellence, resident safety, and family satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Resident Services Director
Alta Vista Senior Living
Vista, CA
10.2025 - Current
- Oversaw all aspects of residential services, including operations, staff management, and customer satisfaction
- Managed a team of employees, providing guidance, training, and performance evaluations
- Oversaw the strategic planning and execution of health care services, ensuring high-quality patient care and adherence to regulatory standards
- Managed the recruitment and onboarding process for healthcare professionals, ensuring a highly skilled workforce
- Conducted regular staff evaluations, providing feedback, coaching, and professional development opportunities to enhance team performance
- Developed and implemented strategies to improve patient engagement and satisfaction, resulting in an increase of patient retention
- Developed and implemented infection control protocols resulting in a reduction in infections
- Ensured compliance with all federal, state, and local regulations related to health care services through regular audits and process improvements
- Developed and implemented individualized care plans for each resident, considering their unique needs, preferences, and abilities
- Conducted regular assessments of residents' cognitive abilities and physical health to monitor changes in condition or behavior patterns
- Implemented safety protocols to prevent accidents or injuries among memory care residents, resulting in decrease in incidents
- Coordinated family meetings to provide updates on resident well-being while addressing any concerns or questions from family members or caregivers
- Collaborated with the admissions team to assess potential new residents' suitability for memory care services based on their cognitive functioning levels
- Ensured compliance with state regulations regarding memory care facilities by conducting routine audits of policies, procedures, and documentation practices
- Implemented strategies to enhance communication between staff members and memory care residents who may have difficulty expressing themselves verbally due to cognitive impairments
- Led monthly quality assurance meetings to review resident satisfaction surveys, identify areas for improvement, and implement action plans
Memory Care Director
Ivy Park
Dana Point
07.2022 - 11.2024
- Oversee day-to-day operations of a 40 -bed memory care unit, ensuring quality care and safety.
- Develop individualized care plans in collaboration with families and medical professionals.
- Supervise and train caregiving staff, including hiring and performance reviews.
- Conduct family meetings and provide support for residents with cognitive impairments.
- Maintain compliance with state and federal regulations, including audits and inspections.
Memory Care Director
San Clemente Villas
San Clemente, CA
02.2020 - 07.2022
- Supported director in managing staff and operations for a memory care community.
- Led dementia-specific programming and therapeutic activities.
- Assisted with care assessments, behavior interventions, and medication management.
- Oversee day-to-day operations of a 25 -bed memory care unit, ensuring quality care and safety.
Traveling caregiving/Medication Technician
Infinite Care Solutions, Inc.
Anaheim, CA
02.2018 - 01.2020
- Conducted rapid response testing and screening for COVID-19 across various high-risk facilities and communities
- Supported outbreak containment efforts through contact tracing and data collection
- Educated staff, residents, and families on infection prevention protocols and CDC guidelines
- Collaborated with public health officials and healthcare providers to implement emergency response plans
- Maintained proper PPE use, sanitation procedures, and compliance with HIPAA and OSHA regulations
- Monitored symptoms and health changes in patients, escalating care when necessary
- Provided emotional support and health education to impacted individuals during quarantine or isolation
- Coordinated logistics for mobile clinics, including setup, staffing, and supply inventory
- Demonstrated adaptability and resilience in high-pressure, rapidly changing environments
Medication Technician/Supervisor
Montclair Royal Assisted living facility
04.2016 - 11.2019
- Overseeing pm caregiving staff
- Giving/Preparing/Ordering medication to and for all residents.
- Examining and determining falls/wounds/emergencies etc.
- Scheduling
Education
Geriatrics / Gerontology Neuropsychology -
Cal Poly Pomona
Pomona, CA12.2025
Diploma -
Los Altos High School
Hacienda Heights, CA05.2015
Skills
- Resident Services Leadership
- Memory Care Operations
- Leadership & Team Management
- Staff Scheduling & Workforce Management
- Budgeting & Labor Management
- Medication Management & Administration
- LTC / Resident Entry Assessments
- Care Planning (Person-Centered)
- Dementia & Alzheimer’s Care
- Behavioral Management (Sundowning & Aggression)
- EMR & Care Management Systems (AL Advantage, ECP, QuickMAR)
- Regulatory Compliance & Quality Assurance
- Infection Control
- Incident Reporting & Risk Management
- Family & Resident Communication
- Hospice & Interdisciplinary Coordination
- Healthcare Operations Management
- Employee Evaluation & Performance Management
- Program & Activity Design (Memory Care)
Certification
- CPR Certification
- Food Handler Certification
- First Aid Certification
- Certified Medication Aide
- BLS Certification
Timeline
Resident Services Director
Alta Vista Senior Living
10.2025 - Current
Memory Care Director
Ivy Park
07.2022 - 11.2024
Memory Care Director
San Clemente Villas
02.2020 - 07.2022
Traveling caregiving/Medication Technician
Infinite Care Solutions, Inc.
02.2018 - 01.2020
Medication Technician/Supervisor
Montclair Royal Assisted living facility
04.2016 - 11.2019
Geriatrics / Gerontology Neuropsychology -
Cal Poly Pomona
Diploma -
Los Altos High School