BEATRICE WANJU
Customer Service Representative
Houston,TX
Summary
With 8 years of work experience and a strong background in team building, branding, and new business development, I bring efficiency and professionalism to any role. My goal is to leverage my abilities to contribute to the success of your company by filling any vacancy with dedication and expertise.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE CALL CENTER REPRESENTATIVE
Netfor, Inc.
08.2023 - 09.2024
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
- Participated in ongoing training to enhance own job skills and knowledge
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Xpansion
11.2022 - 01.2023
- Compared data with source documents and re-entered in verification format to detect errors
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
SHIFT MANAGER
McDonald's
12.2018 - 09.2022
- Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth
- Maintained knowledge of store products and services to make recommendations
- Created staff teams and delegated work tasks to increase productivity
- Established and maintained positive and professional employee relationships.
Education
High School Diploma -
Elsik High School
Houston, TX06.2013
Skills
- Delegating Work
- Handling Customer Complaints
- Verbal And Written Communication
- Microsoft Office
- Managing Operations And Efficiency
- Interpersonal Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CUSTOMER SERVICE CALL CENTER REPRESENTATIVE
Netfor, Inc.
08.2023 - 09.2024
Customer Service Representative
Xpansion
11.2022 - 01.2023
SHIFT MANAGER
McDonald's
12.2018 - 09.2022
High School Diploma -
Elsik High School
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