BEATRICE WANJU
Houston,TX
Summary
With 4 years of Call Center experience, I bring efficiency and professionalism to any role. My goal is to leverage my experience & skills to contribute to the success of your company, by filling any vacant roles in which I qualify for.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Sutherland Global
01.2025 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests for products, services, and company information.
- Completed administrative tasks such as answering phones, filing paperwork and data entry.
- Typed 50 wpm, allowing for fast and accurate data entry.
CUSTOMER SERVICE REPRESENTATIVE
Netfor, Inc.
08.2023 - 09.2024
- Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
- Participated in ongoing training to enhance own job skills and knowledge
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Documented and detailed calls and complaints using call center's CRM database.
- Took high volume inbound calls with positive attitude and prioritized meeting the customer's needs beyond satisfaction.
Customer Service Representative
Xpansion
11.2022 - 01.2023
- Compared data with source documents and re-entered in verification format to detect errors
- Demonstrated proficiency in data entry, contract modification and billing.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Elsik High School
12601 High Star Dr, Houston, TX, 7707206.2013
Skills
- CRM software
- Multi-task management
- Spreadsheets
- Microsoft Excel
- Data entry
- Microsoft outlook
- Interpersonal skills
- Verbal and Written Communication Skills
- Inbound and outbound calling
- Microsoft Office
- Zendesk
Timeline
Customer Service Representative
Sutherland Global
01.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE
Netfor, Inc.
08.2023 - 09.2024
Customer Service Representative
Xpansion
11.2022 - 01.2023
High School Diploma -
Elsik High School
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