Beatris Salazar Guzman
Goodyear,AZ
Summary
Proven leader in customer service and sales, adept at problem-solving and critical thinking, significantly boosted team productivity at Direct TV. Excelled in high-stress situations at Old Navy, enhancing customer loyalty through exceptional service. Skilled in computer proficiency and active listening, consistently achieving and surpassing goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Old Navy, Gap
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Direct Sales Team Leader
Direct TV
01.2020 - 07.2023
- Managed budgets efficiently, allocating resources effectively to optimize return on investment for promotional activities and events participation.
- Evaluated individual performances, delivering constructive feedback and facilitating regular performance reviews for continuous improvement.
- Boosted team morale, resulting in higher productivity and improved sales figures.
- Optimized the sales process by regularly analyzing data and implementing necessary improvements.
Education
GED -
Mc Clintock High School
Tempe, AZ05-2008
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Languages
Spanish
English
Timeline
Customer Service Representative
Old Navy, Gap
08.2023 - Current
Direct Sales Team Leader
Direct TV
01.2020 - 07.2023
GED -
Mc Clintock High School
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