Beatriz Canales
San Antonio,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
FC Associate
Amazon
San Antonio, TX
04.2023 - 01.2024
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Implemented loss prevention measures to protect company assets.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
I2c Inc.
San Antonio, TX
10.2022 - 02.2023
- Updated databases with new and modified customer data.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Technical Support Representative
Spectrum
McAllen, TX
02.2019 - 08.2022
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
- Troubleshot customer inquiries related to software and hardware issues.
XBOX CSR
Teleperformance USA
Edinburg, TX
09.2017 - 01.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Adhered to company's established protocols for handling confidential data.
Education
High School Diploma -
Economedes High School
Edinburg, TX05-2012
Skills
- Inbound and Outbound Calling
- Appointment Scheduling
- Customer Relationship Management (CRM)
- Data Entry
- Technical Support
- Active Listening
- Quality Assurance Controls
- Positive and Professional
- Problem-Solving Abilities
- Detail Oriented
- Software Troubleshooting
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
FC Associate
Amazon
04.2023 - 01.2024
Customer Service Representative
I2c Inc.
10.2022 - 02.2023
Technical Support Representative
Spectrum
02.2019 - 08.2022
XBOX CSR
Teleperformance USA
09.2017 - 01.2019
High School Diploma -
Economedes High School
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