Keyara Banks
North Las Vegas,NV
Summary
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations. Industrious individual skilled at planning and maintaining production schedules for and products. Exceptionally well-versed in minimizing downtime, team building and coordinating shipping processes. Successful in maintaining several% on-time delivery of all high priority shipments. Results-driven Area Supervisor known for high productivity and efficient task completion. Possess specialized skills in team leadership, operational management, and conflict resolution, ensuring smooth area operations. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to achieve goals and foster team cohesion.
Overview
11
11
years of professional experience
Work History
FC Associate
Amazon
Las Vegas, NV
09.2024 - Current
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment.
- Collaborated with other departments to provide excellent customer service.
- Cross-trained team members on various tasks within the department.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Read orders to verify attributes and quantities of merchandise.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Mastered complete production flow to allow effective service anywhere, troubleshot flow or machinery issues and strictly adhered to safety, quality and production standards.
Customer Service Area Supervisor
DD's Discount
07.2022 - 01.2024
- Analyzed financial activities of department to share budgetary input with managers.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Answered phone calls and responded to questions and concerns.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Assisted customers with their inquiries via phone or email in a timely manner.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Created strategies to increase efficiency of the customer service department.
- Reviewed daily activity logs from each representative for accuracy and completeness.
- Conducted regular meetings with staff members to discuss progress towards goals and objectives.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Revised department schedules to maximize coverage during peak hours.
- Evaluated and authenticated returns, exchanges and voids.
- Recruited, interviewed and selected employees to fill vacant roles.
- Resolved escalated customer complaints in a professional manner.
- Developed work schedules according to budgets and workloads, covering priority tasks.
Customer Service Cashier
Family Dollar
Las Vegas, NV
11.2021 - 03.2022
- Informed customers of in-store promotions or pricing specials.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Greeted customers and responded to informational requests.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Counted and balanced cashier drawers.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Collected credit card and cash payments to complete transactions for customer orders.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Assisted customers with locating merchandise within the store.
- Complied with all health and safety regulations while performing job duties.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Resolved customer complaints in a professional manner.
Customer Service Representative
Alorica
Las Vegas , NV
11.2018 - 06.2021
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer inquiries via phone, email, and chat.
Loan Representative
Kotobuki Marketing
Las Vegas , NV
08.2017 - 04.2018
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Reviewed loan applications for accuracy, completeness, and conformance with established policies and procedures.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Developed loan contracts and explained contract terms to clients.
- Calculated payment amounts based on interest rates, terms of the loan agreement, and other factors.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
- Processed loan payments from customers including principal and interest payments.
- Approved or denied loan applications and explained reasoning behind decisions.
Bartender
Dotty's Casino
Las Vegas , NV
09.2015 - 05.2017
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Poured wine, beer and cocktails for patrons.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Collected and organized daily till totals and tips.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Greeted guests with friendliness and professionalism.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Arranged bottles and glasses behind bar to make attractive displays.
- Effectively multitasked within fast-paced environment.
- Adhered to state regulations regarding serving alcohol responsibly.
Childcare Teacher
Bright Child Learning Center
Las Vegas, NV
10.2013 - 07.2015
- Adapted teaching methods according to individual student learning styles.
- Organized and led activities to promote physical, mental and social development.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Assisted children with daily routines, including toileting, feeding, and nap times.
- Facilitated small group instruction for targeted learning objectives.
- Implemented hands-on, play-based strategies for experiential learning.
- Implemented behavior management techniques to maintain a disciplined and nurturing classroom environment.
- Instructed students on basic life skills such as proper hygiene and self-care.
- Supervised outdoor activities such as sports, playground games and field trips.
- Supervised children in classroom and playground settings, ensuring their safety and well-being.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Maintained classroom order by enforcing rules set by administration staff.
Education
High School Diploma -
Mojave High School
Las Vegas, NV06-2011
Skills
- Customer service
- Problem-solving abilities
- Staff scheduling
- Time management
- Employee training
- Team collaboration
- Conflict resolution
- Critical thinking
- Decision-making
- Following scripts
- Money handling
- Inbound and outbound calling
- Data entry
- Live chat support
- Customer consulting
- Opening and closing accounts
- Schedule management
- Attention to detail
- Typing 50 wpm
- Task prioritization
- Team development
- Empathy and patience
- Hospitality and accommodation
- Data collection
Timeline
FC Associate
Amazon
09.2024 - Current
Customer Service Area Supervisor
DD's Discount
07.2022 - 01.2024
Customer Service Cashier
Family Dollar
11.2021 - 03.2022
Customer Service Representative
Alorica
11.2018 - 06.2021
Loan Representative
Kotobuki Marketing
08.2017 - 04.2018
Bartender
Dotty's Casino
09.2015 - 05.2017
Childcare Teacher
Bright Child Learning Center
10.2013 - 07.2015
High School Diploma -
Mojave High School