Beatriz Castro
Indio,CA
Summary
Dynamic culinary professional with a strong background in customer service and food preparation, honed at Jack In The Box. Proven ability to enhance customer satisfaction through efficient meal preparation and effective team training. Skilled in maintaining health and safety compliance while fostering a positive work environment, ensuring high-quality service and operational excellence.
Experienced with various cooking techniques and kitchen operations. Knowledge of food safety practices and efficient kitchen workflows.
Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation, and stock management. Efficient multitasker with talents in recipe management and development.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cook
McDonald's
Indio, CA
03.2025 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
Shift Leader
Jack in the Box
Indio, CA
05.2013 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Shift Leader
Carl's Jr
La Quinta, CA
06.2007 - 09.2019
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Education
High School Diploma
Cecati High School
Mexicali Baja California06-1985
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Food preparation
- Multitasking and organization
- Strong attention to safe food handling procedures
- Frying
- Kitchen organization
- Cooking techniques
- Sanitation
- Surface cleaning
- Hospitality and service industry background
- Sanitation practices
- Food handler certification
- New hire training
- Food spoilage prevention
- Health and safety compliance
Accomplishments
- Supervised team of 5 staff members.
- Started as Cashier, promoted to Shift Leader.
Certification
- Food Handlers Certification.
Languages
English
Professional Working
Timeline
Cook
McDonald's
03.2025 - Current
Shift Leader
Jack in the Box
05.2013 - Current
Shift Leader
Carl's Jr
06.2007 - 09.2019
High School Diploma
Cecati High School