Beatriz Durazo
Tucson,USA
Summary
Dedicated Patient Care Representative with a strong focus on enhancing patient experiences. Proven ability to manage scheduling, insurance verification, and patient communication in both English and Spanish. Committed to maintaining high standards of care and service quality.
Overview
12
12
years of professional experience
Work History
Patient Care Representative
Ocotillo Family Medicine
Tucson, Arizona
07.2021 - 11.2025
- Answered phone calls and addressed patient inquiries with professionalism and empathy.
- Scheduled appointments and coordinated patient visits using electronic health record systems.
- Collected patient information and verified insurance details for accurate billing.
- Maintained organized patient records, ensuring confidentiality and compliance with regulations.
- Assisted healthcare providers by relaying messages and facilitating communication between teams.
Patient Care Representative
Exodus Healthcare Network
Magna, UT
12.2017 - 06.2021
- Welcome patients and check in for Family Practice and Urgent Care appointments
- Managed and verified insurance eligibility and policies to ensure patient coverage
- Coordinate with Medical Assistants and Providers on patient care needs
- Answered phone calls to facilitate patient scheduling, payment processing, and address inquiries
- Process medical requests and records
- Oversaw payment processing and cash deposits to maintain accurate financial records
Customer and Technical Specialist
Sears Call Center
Tucson, AZ
10.2015 - 09.2017
- Managed customer service escalations to ensure timely resolution.
- Answered calls to resolve customer service and technical support issues.
- Provided sales support to enhance customer experience.
Child Supervisor and Medication
New World Center
Tucson, AZ
01.2014 - 05.2014
- Prepared and delivered educational classes and lessons tailored to children's developmental needs
- Planned and coordinated daily meals and activities to promote healthy eating and active engagement
- Supervised daily child care activities, ensuring a safe and engaging environment
Education
Medical Office Specialist - Certified in medical office reception
Pima Community College
Tucson, AZ06-2015
high school diploma -
Pueblo High School
Tucson, AZ01-1997
Skills
- Fluent in English
- Fluent in Spanish
- Empathetic
- Patient
- Organized
- Detail oriented
- Adaptable
- Self-reliant
- Positive attitude
- Trained on Microsoft
References
- Dr. Cynthia Carrillo, MD -Letter of Recommendation available upon request.
- Stacy Cabrera, Clinic Supervisor at Ocotillo Family Medicine -Letter of Recommendation available upon request.
Timeline
Patient Care Representative
Ocotillo Family Medicine
07.2021 - 11.2025
Patient Care Representative
Exodus Healthcare Network
12.2017 - 06.2021
Customer and Technical Specialist
Sears Call Center
10.2015 - 09.2017
Child Supervisor and Medication
New World Center
01.2014 - 05.2014
Medical Office Specialist - Certified in medical office reception
Pima Community College
high school diploma -
Pueblo High School