PATRICIA NICHOLS
Tucson,AZ
Summary
Cheerful and upbeat professional with a history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Overview
22
22
years of professional experience
Work History
Patient Care Representative
Carondelet
Medical Group
08.2019 - 05.2021
- Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service Processed customer payments using cash, checks, credit and debit cards and resolve patients billing issues.
- Submits and corrects Insurance claims.
- Works with Doctors office and Insurance to solve claims for customers.
Bookprint Production Associate
Allied Government Solutions
09.2017 - 08.2019
- Checking data on passport using character reader Determining acceptability of passport quality Performing data entry function and using the computer to verify accuracy of data Maintaining control and accountability of passport books and passport cards Reviewing application information and printed passport books/cards for errors and quality.
Telephone Interviewer
Bureau Of The Census
12.1999 - 03.2017
- Answered customer telephone calls promptly and in an appropriate manner Documented records of call information Responded to all customer inquiries thoroughly and professionally Documented all customer inquiries and comments thoroughly and quickly Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Passport Support Associate
CGI Federal
Tucson, AZ
11.2021 - Current
- Performed routine data entry or document management.
- Prepare and mail envelopes with correct passport and corresponding supporting documents.
- Operate various equipment for high speed scanning, mail out, and metering of mail.
- Prior to distributing to applicants, print and review passport books for accuracy and quality.
Education
G.E.D -
El Pueblo Liberty Adult Learning Center
Skills
- Bilingual fluent in English and Spanish
- Data entry
- Patient information verification
- Organizational skills
- Multitasking ability
Timeline
Passport Support Associate
CGI Federal
11.2021 - Current
Patient Care Representative
Carondelet
Medical Group
08.2019 - 05.2021
Bookprint Production Associate
Allied Government Solutions
09.2017 - 08.2019
Telephone Interviewer
Bureau Of The Census
12.1999 - 03.2017
G.E.D -
El Pueblo Liberty Adult Learning Center