Nora Tiznado
MD
Summary
Bilingual professional with strong experience in supporting daily operations in fast-paced environment. Skilled at managing information, assisting teams, and maintaining accuracy while handling confidential data. Highly adaptable and quick to learn new systems, processes, and workflows.
Overview
11
11
years of professional experience
Work History
Patient Care Representative
Call 4 Health
Delray Beach, Florida
11.2023 - 10.2026
- Scheduled patient visits
- Answered service calls and routed detailed messages
- Updated patient records
- Reviewed daily appointment schedules for accuracy
Customer Success Representative
Leed Seed
Greenwood Village, Colorado
05.2021 - 09.2023
- Set up appointments for solar panel estimate visits
- Reached out to potential customers and answered questions about solar panels
- Entered customer information in database and maintained records
Answering Service Operator
All Calls Matter
Rochester, NY
04.2021 - 12.2021
- Managed incoming client calls and documented accurate messages
- Routed calls and messages to correct personnel or department for timely follow-up
Medicaid Representative
Maryland Health Connection
Baltimore, MD
11.2020 - 03.2021
- Verified documentation for health coverage and subsidy program eligibility
- Helped with Medicaid application renewals and enrollment questions
- Updated member records in enrollment systems and case files
Patient Care Representative
Call 4 Health
Delray Beach, FL
03.2016 - 08.2018
- Provided Spanish interpretation between patients and healthcare staff
- Scheduled medical and dental visits
- Trained new hires and evaluated call quality to maintain high service standards
Education
High School Diploma -
Oakland Mills High School
Columbia, MD08.2010
Skills
- Patient registration
- Data entry
- EHR systems
- Call routing
- Quality assurance
- Fluent in English and Spanish
Timeline
Patient Care Representative
Call 4 Health
11.2023 - 10.2026
Customer Success Representative
Leed Seed
05.2021 - 09.2023
Answering Service Operator
All Calls Matter
04.2021 - 12.2021
Medicaid Representative
Maryland Health Connection
11.2020 - 03.2021
Patient Care Representative
Call 4 Health
03.2016 - 08.2018
High School Diploma -
Oakland Mills High School