Mary Elizabeth Bray
Jacksonville,FL
Overview
4
4
years of professional experience
Work History
Patient Care Representative
Atlantic Eye Institute
Jacksonville Beach, FL
05.2014 - 11.2016
- Screened patients for financial assistance and aided in preparing required funding documents.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Maximized preventive care utilization to reduce hospital burden and help eliminate readmissions.
- Liaised between hospital departments to facilitate effective communication.
- Scheduled approximately [Number] patients per week and made reminder calls.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Resolved problems with communication and billing to foster seamless services.
Front End Manager
Rowes IGA
Jacksonville, FL
02.2013 - 05.2014
- Oversaw cashier operations, bookkeeping and security.
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Managed shelf inventory and customer-focused loss prevention strategies.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Maintained strong customer relations and effective customer service standards.
- Developed and implemented robust training and mentoring strategies.
- Standardized office structures and processes to promote collaboration and increased performance.
- Evaluated employee performance and made recommendations for improvements.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Compiled and maintained monetary and non-monetary reports and records with [Software] and [Software].
- Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
- Prepared weekly employee work schedules for team members.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Maintained transaction security by verifying payment cards against identification.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
High School Diploma -
Baker County Senior High School
Glen Saint Mary, FL05.2010
Skills
- Building Rapport and Credibility
- Patient Confidentiality and Data Security
- Evaluating Quality of Care
- Verbal and Written Communication
- Registration and Scheduling
- Gathering Information from Patients
- Quality Standards and Protocols
- Explaining Policy and Procedures
- Microsoft Office
- Administrative and Office Support
- Resolving Problems
- Database Search and Data Entry Skills
- Caring and Empathetic
- Providing Information and Resources
- Communicating to Patients and Families
- Organized and Efficient
- Documenting and Recording Information
- Helpful and Service-Oriented
- Calm and Effective Under Pressure
- Payment Calculation
- Insurance Forms Processing
- Patient Registration
- Word Processing
- Medical Terminology
- 50 WPM Typing Speed
- Attention to Detail
- Punctual and Hardworking
- Outbound Calling
- Medical History Documentation
- Insurance Authorizations
- Conflict Resolution
- Schedule Coordination
- Time Management and Prioritization
- Records Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Patient Care Representative
Atlantic Eye Institute
05.2014 - 11.2016
Front End Manager
Rowes IGA
02.2013 - 05.2014
High School Diploma -
Baker County Senior High School