Madelyn Leckert

Patient Check-In and Check-Out:

• Welcomed patients, checked them in, and verified their information.
• Assisted with scheduling, rescheduling, or canceling future appointments.
• Checked patients out, scheduled follow-up appointments, and collected necessary paperwork (e.g., FMLA, disability forms).

Orthopedic Call Center Support:

• I managed inbound and outbound calls, including patient referrals.
• Scanned and organized call center documents.

Patient Information Management:

• Ensured accuracy and currency of patient records, including ID cards, insurance details, HIPAA paperwork, and legal documents (e.g., Living wills, Power of Attorney).

Insurance and Referral Verification:

• Verified insurance and VA referrals prior to appointments.
• Informed patients of required updates or changes to insurance information.

Payment Collection and Processing:

• Collected and processed payments (e.g., copays, previous bills, pre-payments).
• I managed and reconciled the cash drawer and till, including verification with coworkers.

Documentation and Scanning:

• Collected, scanned, and documented completed paperwork for patient charts.
• Managed and distributed paperwork, ensuring accurate labeling and filing.

Appointment Management:

• Called patients to schedule or reschedule appointments as needed.
• utilized language line services for communication with non-English speaking patients.

Customer Service:

• Answered inquiries from patients, providers, and coworkers.
• Connected individuals with appropriate resources for unresolved questions.

Sales Associate:

• Processed customer transactions efficiently and promoted store's rewards and credit card programs.
• Maintained store presentation, including straightening merchandise and addressing presentation issues.
• Welcomed customers, informed them about current sales, and provided assistance as needed.
• Conducted end-of-day cleaning and store preparation for the next workday.
• Verified deposits during closing shifts to ensure accuracy.

Sales Lead Manager:

• Managed store opening and closing procedures, including handling deposits and preparing money for bank deposits.
• Supervised employees during shifts, ensuring tasks and transactions were completed correctly and efficiently.

Traction Management:

• Ensured accurate processing of transactions and signed customers up for loyalty and credit card programs.

Store Presentation:

• Maintained store appearance, ensuring it was well-organized and visually appealing throughout the workday.

Opening and Closing Duties:

• Performed cleaning tasks, including sweeping, mopping, and folding clothes, during opening and closing shifts.

Shipment and Stock Organization:

• Managed shipment processing, including unboxing and organizing new merchandise in the backroom for easy access.

Sales Associate:

• Welcomes customers into the store and inquires about their specific needs.
• Provided assistance and guidance to enhance the shopping experience.
• Processed transactions efficiently and in a timely manner.
• Promoted and enrolled customers in the store's rewards program.
• Verified deposits and ensured accuracy in financial transactions.
• Maintained cleanliness and organization of the store.
• Assisted with pricing markdowns and merchandise organization.
• Contributed to floor set tasks, including arranging and setting up displays.

Lead Sales Associate:

• Opened and closed the store, managing access and security.
• Counted registers and completed deposits, ensuring accuracy and reconciliation.
• Oversaw different store segments to ensure achievement of sales goals.
• Assisted with markdowns and floor set, including merchandise placement and pricing.

Party Host:

• Organized and executed party set-up and cleanup.
• Ensured the guest of honor and attendees had a memorable experience.
• Ensured payments were conducted appropriately and in a timely manner.

Cashier:

• Check in and assist customers efficiently.
• Maintained the cleanliness and presentation of the building throughout the day.

Lead Cashier:

• Supervised daily operations to ensure smooth workflow and resolved any questions or issues to the best of my ability.
• Oversaw end-of-day procedures, including building cleanliness and employee task assignments.