Nicolle Taveras
New York,NY
Summary
Goal-oriented, dedicated to high levels of customer satisfaction and meeting aggressive business goals with a background in healthcare. Seeking to obtain new opportunities in the medical field.
Overview
8
8
years of professional experience
Work History
Patient Care Representative
CityMD
08.2021 - Current
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Sales Associate
Victoria's Secret & PINK
06.2018 - 08.2021
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Compute sales prices, total purchases and receive and process cash or credit payment
- Help customers try on or fit merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Maintain records related to sales
- Place special orders or call other stores to find desired items
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Prepare merchandise for purchase or rental
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Ticket, arrange and display merchandise to promote sales
- Exchange merchandise for customers and accept returns
- Clean shelves, counters, and tables.
Sales Associate
UNIQLO 5th Avenue
11.2016 - 06.2018
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services
- Keep areas neat while working and return items to correct locations following demonstrations
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers
- Suggest specific product purchases to meet customers' needs
- Practice demonstrations to ensure that they will run smoothly
- Stock shelves with products
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Maintain cage security according to rules
- Count money and audit money drawers
- Obtain customers' signatures on receipts when winnings exceed the amount held in a slot machine
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Process merchandise returns and exchanges.
Education
Bachelor Of Criminal Justice - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NYSkills
- Insurance Verification
- Multitasking ability
- Medical Terminology
- Rapport Building
- Proficient in Athena
- Appointment Scheduling
- Bilingual Spanish & English
- Time management
Timeline
Patient Care Representative
CityMD
08.2021 - Current
Sales Associate
Victoria's Secret & PINK
06.2018 - 08.2021
Sales Associate
UNIQLO 5th Avenue
11.2016 - 06.2018
Bachelor Of Criminal Justice - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
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