Beatriz Enriquez Casal
Florida City,FL
Summary
Dynamic customer service professional with a proven track record at Leon Medical Centers, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in high-pressure environments, ensuring satisfaction while efficiently managing inquiries and escalated issues. Committed to delivering exceptional service and fostering positive experiences.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Leon Medical Centers
07.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat services.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services, and company information.
- Make outgoing calls.
- Answering customers question respectfully.
Crew Member
McDonald's
10.2015 - 07.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Ramon Emeterio Betances
Cuba06-2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Leon Medical Centers
07.2016 - Current
Crew Member
McDonald's
10.2015 - 07.2016
High School Diploma -
Ramon Emeterio Betances
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