Beatriz Infante
Santa Rosa,CA
Summary
Reliable Customer Service Associate enthusiast about the opportunity to grow and learn with the company and contribute to its success as well as benefit the organization with informed decision making and understanding ,Excellent reputation for resolving problems and improving customer service .Consistently follows up through with all orders and instructions .
Overview
6
6
years of professional experience
Work History
Repairs Project Coordinator
RCA Construction
08.2024 - Current
- Responsible for assisting the Project Manager from day to day tasks of running a project such as: planning and scheduling, Resource coordination, Budgeting, Safety Meetings, Issue/ Problem Resolutions, Creating project calendar, Monitor Progress and Communication perform any other duties as assigned
- Primary point of contact for clients, Interact with Customers via email, call and text, Keep them informed about the projects and determine any project changes
- Working closely with various stakeholders like subcontractors, suppliers, and construction workers to ensure the project is completed on time
Pro Sales Account Associate
The Home Depot
02.2022 - 08.2023
- Responsible for assisting professional contractors and retail customers
- Assesses making offers and negotiating customer needs and offers additional services
- Develops one-on-one relationships with industry, commercial and other professional customers
- Leads and produces account sales and reaches out to leads through a variety of channels including email, phone, text and social media
- Managing orders to ensure customer satisfaction as well and providing quick and efficient service by answering questions and providing purchase assisting
Quality Assurance Tech /Supervisor
NeilMed Pharmaceuticals
04.2019 - 06.2021
- Responsible for overseeing 7 associates and providing leadership within the plant quality issues conferring with the QA techs and production
- Responsible for processing orders from the relevant systems, daily reports of damaged products, ensuring substandard and inaccurate product information is accurately documented and recorded/ reported to the appropriate people
- Ensure corrective action is followed through to completion
- Be able to maintain proper CO2 levels at the correct level
- Making sure that labels were up to spec standards
- Ensure all data entry and inventory transactions are 100% accurate
Retail Sales Associate/ Full Time Manager on Duty
JCPenny
08.2018 - 01.2019
- Responsible for great customer service as well as managing over 10 employees during the shift
- Responsible for inventory, damage reports, and being able to multitask
Education
High School Diploma -
Piner High School
Santa Rosa, CA05.2019
General Education -
Santa Rosa Junior College
Santa Rosa, CA02.2017
Skills
- Bilingual
- Proficient in Microsoft Office
- Proficient in Microsoft Excel
- Strong attention to detail
- Highly organized
- Ability to prioritize tasks
- Retail experience
- Merchandising experience
- Special ordering merchandise
- Ability to handle difficult situations
- Ability to work in a stressful environment
- Strong communication skills
- Ability to interact in a team environment
- Natural learner
- Mentor
- Team player
Timeline
Repairs Project Coordinator
RCA Construction
08.2024 - Current
Pro Sales Account Associate
The Home Depot
02.2022 - 08.2023
Quality Assurance Tech /Supervisor
NeilMed Pharmaceuticals
04.2019 - 06.2021
Retail Sales Associate/ Full Time Manager on Duty
JCPenny
08.2018 - 01.2019
High School Diploma -
Piner High School
General Education -
Santa Rosa Junior College