BEATRIZ JUSTINIANO
Howard Beach
Summary
Dynamic Airport Operations Professional with extensive experience in managing airport activities to ensure operational efficiency and safety compliance. Expertise in crisis management, communication, and team leadership, fostering collaboration among diverse teams. Proven ability to implement safety protocols and optimize ground operations, consistently achieving results in high-pressure environments.
Overview
21
21
years of professional experience
Work History
Ground Supervisor
JETBLUE AIRWAYS
10.2024 - Current
- Ensured operational strategy execution, taking over Manager responsibilities when needed.
- Guided Crewmembers through issues, fostering collaboration with stakeholders and partners.
- Maintained current Airport qualifications, ensuring compliance with operational standards.
- Monitored adherence to policies and regulations, escalating non-compliance to Leadership.
- Collaborated with JetBlue University for effective training and customer engagement.
- Evaluated Crewmember schedules, maximizing efficiency during regular and irregular operations.
Airport & Ground Supervisor
JETBLUE AIRWAYS
05.2022 - 10.2024
- Ensured a safe workplace by monitoring and executing station safety programs.
- Delivered exceptional service by leading hospitality initiatives for Customers and Crewmembers.
- Coached Airports Crewmembers to enhance engagement and promote professional development.
- Briefed team members on shift details and reported maintenance issues promptly.
- Resolved escalated issues efficiently, maintaining high standards of customer satisfaction.
Assistant Administrative
JETBLUE AIRWAYS
09.2015 - 05.2022
- Streamlined time-off reporting for 500+ employees with 10 coordinators.
- Trained new Crewmembers on scheduling practices using RosterApps software.
- Assigned overtime and VTO efficiently to optimize workforce management.
- Processed Leave of Absences for all Airport Crewmembers with accuracy.
- Collaborated with Sedgwick to ensure timely approval of various Leaves.
- Verified Crewmember timecards in Datamatics for accurate weekly payroll processing.
Interim Coordinator, BlueCity Support
JETBLUE AIRWAYS
05.2019 - 02.2020
- Promoted to Interim Coordinator by authoring essay on operational improvements.
- Coordinated holiday event planning with JFK and Ground Operations departments.
- Managed scheduling for Values Committee, organizing events raising $10,000 annually.
- Facilitated safe boarding for 50 families with autistic children.
- Hosted celebrations for 1,200+ crew members and guests.
Title Clerk/Receptionist
Cross Bay Honda Suzuki
04.2005 - 11.2008
Education
Behavioral Health, Psychology
Grand Canyon University
Phoenix, AZ05.2027
Administration and Management, General, Business Administration
Nyack College
New York, NY01.2008
Skills
- Training and Development
- Bilingual in English & Spanish
- Microsoft Office Suite
- Quality Assurance
- Customer Service Delivery
- Sabre Citrix Workspace
- Strategic Direction
- Presentation Skills
- SharePoint
- Safety Standards
- Decision-making
- ZOOM
Timeline
Ground Supervisor
JETBLUE AIRWAYS
10.2024 - Current
Airport & Ground Supervisor
JETBLUE AIRWAYS
05.2022 - 10.2024
Interim Coordinator, BlueCity Support
JETBLUE AIRWAYS
05.2019 - 02.2020
Assistant Administrative
JETBLUE AIRWAYS
09.2015 - 05.2022
Title Clerk/Receptionist
Cross Bay Honda Suzuki
04.2005 - 11.2008
Administration and Management, General, Business Administration
Nyack College
Behavioral Health, Psychology
Grand Canyon University